Director, Insurance Operations, In-force Modernization

Permanent Full Time

We are seeking a dynamic and results-oriented Director, Insurance Operations – In-Force Modernization to lead and accelerate the modernization of our In-Force organization.

This role will play a critical strategic leadership function in driving the transformation of In-Force operations by improving process efficiency, strengthening knowledge management, and enhancing both client and advisor experience.

Reporting directly to the AVP Insurance operations - In-Force policy, the Director will work in close partnership with teams in Operations, Insurance Solution, Shared Services, and Technology to ensure coordinated execution of modernization priorities and delivery of measurable outcomes.

What you will do:

Lead In-Force Modernization Execution

• Drive the end-to-end process modernization roadmap for In-Force operations in alignment with the Insurance and technology roadmap

• Lead the coordination and delivery of the In-Force Modernization Task Force

• Translate strategic priorities into clear execution plans, milestones, and deliverables

Strengthen Governance & Delivery Discipline

• Support strong governance, structure, and reporting frameworks

• Ensure clear prioritization, accountability, and visibility across initiatives

• Proactively manage risks, dependencies, and delivery timelines as the Insurance Operation stakeholder

Drive Cross-Functional Alignment

• Act as a central point of coordination across multiple stakeholders and shared services

• Align efforts across Operations, Business Delivery, Process Excellence, Technology.

• Ensure integrated delivery of solutions that are practical, scalable, and sustainable

Accelerate Process Efficiency & Experience Improvement

• Lead initiatives focused on:

• Reducing inefficiencies and rework

• Improving processing time and quality (Not-In-Good-Order reduction)

• Simplifying processes and enhancing end-to-end workflows

• Champion improvements that make it easier to do business for clients, advisors, and teams

Enable Knowledge Management & Sustainability

• Address risks related to undocumented knowledge and SME dependency

• Coordinate development of structured, standardized, and sustainable documentation

• Strengthen operational resilience and readiness for future transformation

What You Will Bring:

Leadership & Influence

• Proven ability to influence and drive outcomes across multiple teams

• Strong stakeholder management and executive communication skills

• Ability to build alignment and momentum in complex environments

Project & Program Management Expertise

• Demonstrated experience leading large-scale, cross-functional initiatives

• Strong discipline in planning, execution, governance, and risk management

• Ability to manage multiple priorities in a fast-paced environment

Operational & Transformation Mindset

• Deep understanding of operations, process optimization, and continuous improvement.  Sig-Sigma certification is an asset.

• Experience in process reengineering, transformation, and/or modernization initiatives

• Strong focus on measurable outcomes and value realization

Strategic & Structured Thinking

• Ability to bring structure to ambiguity and translate strategy into execution

• Analytical mindset with strong problem-solving capabilities

• Focus on end-to-end process thinking, not siloed improvements

• As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Why Join This Role:

This is a high-impact strategic leadership role that will directly shape the future of In-Force operations.

You will have the opportunity to:

• Lead a critical modernization initiative at scale

• Drive tangible improvements in efficiency, quality, and experience

• Mitigate key organizational risks related to knowledge and sustainability

• Work closely with senior leadership to deliver enterprise priorities

What success looks like in this role:

• Clear structure and governance enabling consistent delivery

• Measurable improvements in processing time, quality, and efficiency

• Strong cross-functional alignment and execution discipline

• Reduced dependency on undocumented SME knowledge

• Sustainable processes supporting future growth and scalability

The base salary for this position is between $114,200 - $164,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer: We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to?$2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan,?share ownership program and additional?investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [email protected] . All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.