Technical Analyst - Information Technology Services

Department Name

Information Technology Services

The Technical Analyst role is focused on systems administration in a Microsoft based enterprise environment. The primary role is managing Microsoft 365, Azure, Active Directory services and Windows Server operating systems. The Technical Analyst assists in the procurement and provision of new products to meet the clinical and administrative business needs of the London hospitals. The Technical Analyst provides an advanced level of support, including assistance in establishing vendor support contracts, and often provides 24/7 on-call support of critical infrastructure components.

What we offer:

• Hours of Work: 37.5 hours per week
• Rate of Pay: $39.92 per hour to $49.89 per hour
• Health and Dental Benefits & Pension Plan (HOOPP)
• Career development and training opportunities
• Employee Wellness Initiatives 

Qualifications

As the ideal candidate, you have:

• Successful completion of a three (3) year community college diploma in Computer Science or related field; Undergraduate Degree in Computer Science or related field
• Minimum of three (3) years of relevant or related work experience required
• Demonstrated advanced experience managing Microsoft 365 systems including Exchange, Teams, SharePoint, Endpoint Manager, OneDrive
• Demonstrated advanced experience managing Microsoft Azure cloud services
• Demonstrated advanced experience with Microsoft management tools such as Active Directory and Group Policy
• Demonstrated advanced experience with Microsoft server operating systems
• Demonstrated advanced experience with Microsoft desktop operating systems
• Experience with Power Automate, Power Apps, Power BI is an asset
• Experience in PowerShell programming/scripting is an asset
• Proficient knowledge in modern networking infrastructure
• Ability to be on call and provide support in a 24x7x365 environment is mandatory
• Experience with clinical processes, nomenclature, and the hospital environment is an asset
• Advanced skills in process-centric thinking
• Demonstrated commitment to providing excellent customer service
• Advanced organizational skills and ability to adapt to changing priorities and ambiguity
• Excellent communication skills (both verbal and written)
• Advanced problem-solving and decision-making skills
• Advanced ability to work cooperatively as a team and to facilitate meetings and workgroups

Immunization Requirements:

• Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/Diphtheria/Polio; Meningitis. 
• Provide documentation of the Tuberculosis skin testing (two step) and COVID vaccine series.
• For more information visit https://www.lhsc.on.ca/careers/health-review-requirements

LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.

We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that a reference check may be conducted as part of the selection process.

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 3 months.


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