Business Systems Analyst III

Summary

Support stakeholders and the user community by triaging intake requests, assessing impacts, documenting requirements, estimating effort, and communicating changes. Provide data guidance, review access requests, and support access attestations. Maintain business and technical metadata, the team’s SharePoint site, and documentation of events and issues.

CUSTOMER

• Guide users through the intake process by clarifying business needs, gathering sufficient details, assessing system and process impacts, estimating effort, and identifying effective solutions with technology partners.
• Provide timely user and data support by investigating questions, analysing data, offering clear guidance, reviewing data-access requests, and supporting access attestations.
• Keep users informed and supported through change by communicating business-sponsored updates, collaborating on integration impacts, and providing operational and process-related guidance.
• Maintain accessible, reliable user resources by updating business and technical metadata, maintaining the team’s SharePoint site, and documenting events and issues.
• Improve the user experience by applying subject matter expertise and critical thinking to identify process improvements and innovative technology solutions.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing
• Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
• Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement
• Provide operational / process-related analysis and support to various extents

SHAREHOLDER

• Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Continuously enhance knowledge of business domains and their products/services
• May support change management planning and activities, including those that ensure operational readiness.
• Support implementation and post-implementation planning and activities.
• May support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines
• Adhere to the TD code of conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

BREADTH & DEPTH:

• Sound to Advanced knowledge of system analysis process and techniques
• Sound to Advanced knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rules
• Advanced knowledge of enterprise technology delivery practices and standards and related expertise including design, development, testing and delivery frameworks
• Sound understanding of business support and business analysis
• May act as a reference for Business Systems Analyst roles
• Leads system requirements management for moderate to high complexity/risk initiatives in alignment with strategies
• Identifies risks and impediments and leads problem resolution for complex issues
• Leads the identification, maintenance, and reporting of traceability of system requirements
• Work performed under minimal guidance and supervision
• Reports to a Manager or Practice Lead

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or Technical Certificate
• 3-5 years relevant experience
• Experience with SQL is a must
• Basic knowledge of data governance
• Understanding of Cloud environment and AI is an asset
• Preference given to candidates who have experience working in Agile, including Jira and Confluence