Account Manager

About Ivey Business School:

Ivey Business School acknowledges and respects the traditional lands of the Anishinaabek, Haudenosaunee, Lunaapéewak, and Attawandaron peoples, where Western University and Ivey Business School are located. This land continues to be home to diverse Indigenous peoples, whom we recognize as contemporary stewards of the land and vital contributors of the community.

Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education. Drawing on extensive research and business experience, Ivey’s faculty provides the best classroom experience, equipping students with the knowledge, skills, and capabilities they need to confidently take on today’s leadership challenges and opportunities through Case-Method Learning. Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.

The Ivey Academy is Canada's top-ranked executive education institute. Operating at campuses in London Ontario, Toronto, and Hong Kong, we deliver a full range of future- oriented, practical learning experiences for teams and individuals globally. We work with organizations across all sectors to develop executives, build leadership capacity, and drive impactful change on Critical Issues. Our growing team welcomes driven, collaborative individuals from diverse backgrounds who are eager to help lead the future of management education. Apply now to join The Ivey Academy team and become a vital part of Canada's leading business school.

Position Overview:

You don’t just manage accounts. You see opportunities where others don’t. Where some might just see an account, you look deeper, spotting ways to turn a casual engagement into a long-term, strategic partnership. You understand that executive education isn’t about one-off training sessions. It’s about helping organizations solve real leadership challenges.

You thrive in conversations with HR leaders, L&D professionals, and senior executives, not just because you’re good with people but because you know how to ask the questions that reveal the leadership gaps they haven’t yet recognized. You help organizations connect the dots between their business challenges and Ivey’s leadership development solutions—custom programs, open enrollment programs, executive coaching, and more.

For you, an account isn't just a name in a CRM. It's a potential transformation waiting to happen. You know how to reignite relationships, bring fresh energy into partnerships, and expand engagement in ways that drive real, measurable business impact. Your work isn't about filling seats in a classroom. It's about ensuring that today's leaders are prepared for the challenges of tomorrow.

At your core, you're a builder—a connector of people, ideas, and opportunities. You don't chase quick wins. You cultivate lasting relationships that make organizations turn to you again and again.

Responsibilities:

1. Relationship Management - Existing Accounts 

• Expand engagement across accounts by executing strategies that embed Ivey as a critical leadership development partner. 
• Strengthen relationships with key stakeholders by staying engaged, building trust, and ensuring Ivey is the first choice when they think about leadership development.
• Be the go-to contact for clients, keeping conversations active, solving challenges, and making sure they stay engaged with Ivey
• Turn relationships into long-term partnerships by continuously providing value—delivering insights, thought leadership, and industry expertise that reinforce Ivey's role as a trusted partner.
• Expand the number of connection points within organizations, building strong relationships across multiple levels to solidify long-term partnerships. 
• Reignite inactive accounts by proactively re-engaging decision-makers and showing them how Ivey's offerings align with their businesses' evolving needs.
• Expand and deepen engagement across accounts by executing strategies that make Ivey a critical partner in leadership development.

2. Expand Client Investment 

• Drive growth & expand client investment through sales, revenue, and account expansion.
• Expand revenues through active cross-selling and strategic promotion of Ivey Academy's custom programs, open enrollment courses, and executive coaching solutions. 
• Turn previously inactive accounts into committed partners—leveraging their renewed engagement with Ivey's insights to demonstrate how leadership development directly impacts business success. 
• Guide organizations through multi-touchpoint learning journeys, reducing friction in decision-making and ensuring they maximize their investment in Ivey's offerings. 
• Identify and engage decision-makers by collaborating across teams to source insights, refine strategies, and develop solutions that address concerns and drive long-term commitments. 
• Develop and implement account management strategies that foster deeper engagement, uncover new opportunities, and drive sustainable revenue growth. 
• Achieve revenue and growth targets by expanding client investments, introducing Enterprise Bundles and Executive Coaching, and strengthening long-term partnerships.

3. Account Management & Business Process Support 

• Contribute to process improvements that enhance efficiency, client experience, and long-term impact.
• Support internal teams by tracking key performance metrics and helping refine strategies for sales, marketing, and program development.
• Maintain accurate and insightful client records in Salesforce, ensuring seamless tracking of engagement, contracts, and service agreements.
• Contribute to the creation of sales presentations, proposals, and other required account-specific support.

Qualifications: 

Education & Experience

• Bachelor’s degree, with specialization in business administration preferred
• Minimum of four years of sales and account management experience with interaction at the senior executive level or in the Corporate Learning and Development community in a related field.

Skills & Abilities 

• Proven success in meeting and exceeding sales targets and building long-term client relationships. 
• Results-driven, with a strong commitment to client satisfaction 
• Confidence and credibility in engaging senior executives, HR leaders, and key decision-makers. 
• Strategic thinking: you see the bigger picture and know how to connect client challenges with Ivey’s leadership solutions.
• Strong general business knowledge with a proactive approach to staying informed on industry trends and business environment shifts. 
• Sound judgment and confidence in making independent decisions, ensuring key stakeholders are involved and informed. 
• Excels in a fast-paced, multi-tasking environment, demonstrating strong time management and organizational skills. 
• Excellent written and verbal communication skills with the ability to influence, persuade, and drive engagement. 
• Experience with client relationship management platforms; familiarity with Salesforce.com is an asset.

What We Offer:

• Flexible or hybrid work plans for many roles
• A collaborative and engaging work culture
• Opportunity to join a community of people-focused professionals
• Market competitive compensation with annual increases available 
• Generous benefits package with employer-paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, short- and long-term disability programs, no waiting period required.
• Enhanced mental health benefits coverage and resources.
• Life and AD&D insurance for you and your family.
• Out-of-country travel insurance.
• Employee and Family Assistance Program.
• Pregnancy and Parental top-up leave program.
• A generous group retirement savings plan with 7.5% employer contributions. 
• Vacation starting at 15 days per year plus 2 paid Ivey Personal Days.
• Paid time off during the School’s December holiday closure.
• Numerous campus-wide arts, culture, and sport events.
• Supports for professional development and career progression opportunities.

Equity, Diversity, and Inclusion at Ivey

Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey’s EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey’s progress in the EDI Update, and to meet Ivey’s EDI Advisory Council members.

Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodation
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Please contact us at careers@ivey.ca to notify us of any needs related to completing the job application, and/or throughout the recruitment process.

Application:

If you're excited about joining Canada's leading business school and meet the qualifications, please submit your resume and cover letter via the Ivey Careers page by the application deadline.

Ivey Business School Foundation:

Ivey Business School Foundation employees receive benefits exclusive to The Foundation, separate from Western University.

*Please note only selected candidates will be contacted.


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