Data & Analytics Specialist

Role Description:
As the incumbent for this role, you will primarily track the ITRG Research Usage Data, as well as manage the tracking tools. This role is responsible for gathering usage data from different sources (website, Ideas List, Research List, Gainsight, Salesforce, etc.), analysing the data, building dashboards and reports, as well as managing, developing, and automating our internal tracking tools.

Responsibilities:

• Critically review our current existing data and analytics capabilities in research and identify opportunities and a roadmap on how to progress and build going forward
• Work with the stakeholders from Core Research, and from other departments such as Global Services, Consulting, Production, Design, Marketing, etc. to gather requirements and build views on our tools, such as the Ideas and Projects Research Lists
• Maintain data hygiene by running quality reports, and working with the content owners to keep the tracking tools accurate and up-to-date
• Leverage automation tools, such as Power Automate to automate how we collect, manage, and communicate research usage
• Map and integrate reports and dashboards currently available at Gainsight, Salesforce, and Power BI
• Periodically plan, monitor, and analyze key research consumption data to inform Agenda Planning and Product decisions
• Proactively raise areas of opportunity for analytics to meet business goals

Preferred Experience & Qualifications:

• Experience in assessment, monitoring and utilization of data analytics outputs to extract meaningful and actionable insights
• Self-starter and able to prioritize needs and implement plans and process enhancements
• Quantitative analytical skills
• Track record in delivering results and ability to manage complexity
• Familiar with M365 suite, especially SharePoint, Microsoft Lists, Power Automate, Power BI, and PowerApps.

Skills & Attributes:

Critical thinking – The ability to generate meaningful analytic insight in the face of ambiguity and lack of clear direction

Mental flexibility - the ability to quickly pivot between different projects, ideas, and solutions as the business needs and as priorities shift

Attention to detail - Creation of deliverables that are of high business value, impeccably accurate, and delivered in business-friendly language

Info-Tech Research Group is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability and Veteran status and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.


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