Enterprise Account Manager

About AutoVerify

AutoVerify is a technology company born in London, Ontario. We operate remotely, hiring employees across Canada. AutoVerify is a comprehensive suite of digital solutions tailored toward automotive dealers, manufacturers, lenders, and marketplaces alike. We enable businesses to better serve their customers. Visit our website to learn more: https://www.autoverify.com/

Under the Hood 

Join our team and work from anywhere in Canada – home, coffee shop, or even poolside, because we’re all about remote life. Enjoy perks like paid time off, fun events (virtual and in-person) and half day Fridays all year round to boot. We hire incredible people and your job referrals are not just appreciated; they're rewarded. Our culture is driven by communication and trust, acknowledging and supporting your life outside of work with the flexibility you deserve. All this to say, we value your journey at AutoVerify, both personally and professionally. 

The Role

The Enterprise Account Manager (EAM) is responsible for owning and managing strategic relationships with AutoVerify’s largest and most complex enterprise customers. This role is critical in ensuring our customers realize maximum value from our solutions, driving high product adoption, mitigating churn, and uncovering revenue opportunities. As an EAM, you are the primary point of contact and strategic advisor for enterprise customers, developing deep relationships across multiple levels of the customer organization—from end users to C-level stakeholders. You will collaborate cross-functionally across Growth, Revenue Operations, Product, Marketing, and Customer Experience to deliver exceptional customer service and act as the voice of the Enterprise customer. This is a mid-level, high-impact role that plays a vital part in shaping the customer journey and driving long-term business value.

Duties

• Own and manage a portfolio of high-value, complex enterprise customers, acting as their strategic business partner and trusted advisor.
• Build and maintain influential, long-term relationships with stakeholders across all levels, from operational teams to executive representatives.
• Understand customer business objectives and align AutoVerify solutions to drive measurable outcomes.
• Monitor product adoption and usage data; analyze metrics and trends to develop strategies that maximize customer value and engagement.
• Proactively identify at-risk accounts and implement targeted interventions to minimize churn and increase retention.
• Partner with the Customer Experience team to ensure a seamless onboarding experience, aligned with customer expectations and success milestones.
• Collaborate with cross-functional teams to deliver best-in-class support and manage the customer lifecycle from onboarding through renewal.
• Advocate internally for customer needs, serving as the Voice of the Customer to Product, Marketing, and Technology to influence roadmap priorities.
• Lead strategic Quarterly Business Reviews to highlight customer achievements, discuss performance metrics, and align on future goals with executive stakeholders
• Evangelize AutoVerify's value proposition by participating in webinars, conferences, and industry events when required.
• Communicate new features, enhancements, and products to customers.
• Maintain accurate and up-to-date account information and activity in CRM (HubSpot).
• Support and contribute to strategic enterprise initiatives led by senior leadership.
• Direct all dealership sales queries, customer opportunities or upgrades to the Pods.

Qualifications

• 5+ years of experience in Customer Success, Strategic Account Management, or Consulting, preferably in a SaaS or technology-driven environment.
• Experience in the automotive industry is considered an asset. 
• Demonstrated success managing complex enterprise relationships with multiple stakeholders and cross-functional teams.
• Strong strategic thinking, business acumen, and problem-solving capabilities.
• Excellent verbal and written communication, presentation, and interpersonal skills.
• Fluent in English; bilingualism in French is an asset.
• Highly organized with strong project management skills and attention to detail.
• Adept at using data to inform decisions, prioritize actions, and communicate ROI.
• Experience with CRM tools—HubSpot preferred.
• Passion for technology and a commitment to creating exceptional customer journeys.
• Self-motivated, adaptable, and able to thrive in a fast-paced, fully remote environment.

Performance Package 

Salary: $70,000-80,000/year

On-Target-Earnings: $85,000 - 95,000/year

The salary range listed is for a Canadian employee. It may vary depending on the work location of the successful candidate or other factors. In addition to salary, eligible AutoVerify employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Pit stop… there’s more perks! 

• We continually optimize our onboarding process to ensure your first day at AutoVerify is a smooth ride.
• We are fully remote and work half day Fridays all year round.
• We embrace cultural differences, which is why you can exchange statutory holidays for cultural holidays throughout the year.
• We hold quarterly company-wide Lunch & Learns because food and learning fuel us.
• We provide financial support with professional development to turbocharge your skills.
• We provide paid volunteer time off so you can support a charitable cause in your community.
• We ignite fun through the planning of virtual and in-person events all year long.

This posting is for an immediate vacancy. We are actively seeking qualified candidates to join our team.

We encourage applications from persons with disabilities and will provide support throughout the recruitment process, including accommodation that takes into account an applicant’s accessibility needs.

While all submissions are appreciated, only those candidates selected for an interview will be contacted.

All applications will be held in strictest confidence.


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