Associate Software Engineer - L3 Support

Job Description:

Important note regarding this role;

• This position is for L3 Production Support are requires the ability to work off hours and participate in an on call rotation

CUSTOMER

• Develop new components as required for engineering programs and projects within assigned area and may also  work on small features and develop small tools.
• Support business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes)
• Work with technology partners to ensure the configuration and custom components meet application requirements and performance goals
• Analyze the technical requirements to recommend pragmatic and sound engineering specific solutions for own area
• Work with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals
• Monitor product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required
• Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project
• Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements
• Develop as-built program activities to establish the level of detail needed using configuration management processes
• Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles
• Provide technical expertise during Incident management, analyze incident reports and outages, perform impact assessment for incidents and facilitate internal and external communication throughout incident resolution
• Participate in identifying and recommending development / testing solutions / tools in support of project / application objectives

SHAREHOLDER

• Adhere to standard security coding practices to ensure application is free of most common coding vulnerabilities
• Ensure technical decisions, technical risks and lessons learned are identified, clearly documented and enhancements are accordingly implemented
• Understand relationships between work processes and the business and ensure awareness of costs related to own work
• Deliver effective and efficient solutions that meet key project milestones and overall project deliverables on time, within budget, and adhering to development and quality standards
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and cost
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
• Adhere to internal policies/procedures and applicable regulatory guidelines
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit; Support knowledge-sharing across teams and with relevant stakeholders, ensuring knowledge is codified, monitored, tracked and managed
• Work collaboratively with the team and leadership to proactively identify and resolve issues related to product quality
• Work collaboratively with the development team to define and validate appropriate user stories, acceptance criteria and definitions of done / ready
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Basic working knowledge of specific domain or engineering frameworks, technology, tools, processes and procedures
• Performs low to moderately complex technical tasks under general supervision
• Foundational knowledge of TD applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards
• Executes on program specifications; adapts, integrates, codes, tests and debugs programs; and is responsible for executing
• Uses existing procedures to solve routine problems; makes limited exceptions
• Generally reports to a Practice lead

EXPERIENCE AND / OR EDUCATION

• Java, Spring, SQL, Linux experience would be preferred
• Experience with Dynatrace, Jira, Confluence is nice to have
• Undergraduate degree, Postgraduate degree or Technical Certificate
• Strong academic background (e.g., computer science, engineering)