Business Support Specialist - 12 Month Contract

Role description 

Reporting to the Manager, Automation and Business Systems, you will be responsible for providing business support for Wealth Ops and Solutions, Individual Insurance Ops and Solutions, the Client Service Centre, as well as some areas of Technology.  This includes business as usual and project accountabilities.  This is a 12 Month contract position and this role is aligned to our London office location.

What you will do 

Security Coordination

• Support the creation and maintenance of role-based system access and software profiles
• Manage the system security access for London Life, Great-West Life and Canada Life, including mainframes and standalone applications/software.
• Administer third-party systems for Quadrus, including Univeris/Investment Centre, FundSERV/myserv, and CapIntel
• Processing of onboarding, offboarding and employee transfer requests
• ICOFR terminations and modifications related to periodic/quarterly/yearly audits
• Respond to inbox inquiries in a timely and professional manner

Technical Support

•  
• IC Wealth/Individual Insurance applications support and problem resolution
• Desktop/laptop hardware issue identification/resolution
• Early adopter for rollouts/upgrades of corporate systems
• Assist with management of desktop/laptops upgrades
• Active use of IS tools
• Processing of software installation and upgrade requests
• Development of job aids, as required

Projects

•  
• Participates in IS and corporately sponsored initiatives as a Subject Matter Expert, test coordinator and User Acceptance Tester for installs, application/laptop/desktop/printer upgrades and hardware certification
• Reviews/contributes to the IS/Business documentation associated with these initiatives

What you will bring 

• Ability to foster strong relationships with peers and business partners
• Demonstrated analysis and problem-solving skills
• Demonstrated strong organizational skills and attention to detail
• Capable of multi-tasking and prioritizing work assignments
• Strong written and verbal communication skills
• Self-motivated, takes initiative
• Ability to work well independently and in a team setting
• Proficiency with MS Office Products, with above average skill in Excel

-

The base salary for this position is between $50,400 - $75,600 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.