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Account Performance Manager

by CARFAX Canada

Reference #: 2020-02
Position Type: Full-time
Location: London, ON
Date Posted: Sep 16, 2020
Experience: 3 Years

Job Description

Account Performance Manager

Are you driven and self-motivated? Do you thrive in a collaborative environment? Do you pride yourself on building and maintaining strong relationships? If you answered yes to these questions, consider applying for the role of Account Performance Manager at CARFAX Canada
About Us 

About Us

Every day, Canadians rely on our insights to make one of the biggest decisions of their lives. As the country’s #1 provider of automotive history and valuation insights, we’re always innovating to make buying and selling used vehicles easier for all Canadians.

Working Here

At CARFAX Canada, you’re not just another employee. You’re a critical contributor to the big picture and rely on data when making important decisions. You have a future mindset and are motivated to grow with us. You have a thirst for learning new things and building your skillset. You dream big and chart your own career path. You don’t settle for what’s quick and easy because you value quality. You know that the best teams are built on trust, so you use your voice to collaborate and create real change. You believe in taking the time to celebrate wins and have fun. You know leading a balanced lifestyle in a supportive work environment is important. You’re not just another employee. You are a CARFAX Canadian!

Job Details

CARFAX Canada is looking for an Account Performance Manager to be the subject matter expert on our products and services. This includes understanding all potential use-cases and communicating the ROI of implementing best practices with our key strategic partners.

In this position, you will:

  • Build relationships with our dealer partners
  • Provide coaching and training to increase usage of CARFAX Canada’s products and services in all applicable dealership departments
  • Monitor account behaviors and workflow, and build action plans to accomplish objectives
  • Provide and review monthly reports with key external stakeholders
  • Identify additional revenue opportunities and collaborate with Regional Sales Managers to develop and execute strategic plans
  • Represent your customers to both the Marketing and Product Management departments by actively providing marketing and product feedback

Position Responsibilities

Under the supervision of the Account Performance Team lead and Client Engagement Manager, you will:

  • Maintain and maximize revenue across your client-base through:
    • Increasing product utilization and customer retention through the demonstration of product use-cases and their ROI
    • Establishing a coaching relationship with assigned accounts
    • Reviewing monthly product usage reports with key stakeholders
  • Collaborate with Regional Sales Managers on executing plans for dealer groups and dealerships in your region
  • Prepare and execute presentations to demonstrate value in the CARFAX Canada family of products
  • Perform effective training and demos on how to use our products, and address any resulting questions or concerns
  • Make recommendations for continuous improvement at CARFAX Canada, including process and products
  • Leverage our CRM database to identify opportunities, run reports, and track and maintain accounts

Education and Experience Required

  • A background demonstrating your competitive nature
  • Dealership or extensive industry experience
  • Proven track record that demonstrates a will to win
  • Excellent time management skills
  • A positive attitude and desire to celebrate wins
  • Ability to work well individually and as part of a team
  • Strong communication and presentation skills
  • Motivated self-starter
  • Very adept at identifying and solving problems
  • Ability to build relationships
  • Proficient in analyzing data & trends
  • Strong coaching & influencing skills
  • Excellent communication skills
  • Very adept at identifying and solving problems
  • Proven time management skills are vital
  • Strong industry knowledge is an asset

CARFAX Canada is headquartered in London, Ontario. We’re proud to offer competitive pay, benefits and bonuses, RRSP matching, maternity leave top-up, health and wellness initiatives and social events. We’re committed to providing accommodations for people with disabilities. If you require an accommodation during the application or selection processes, please advise in your cover letter.

We thank all applicants for their interest; however only those selected for an interview will be contacted. Applications will be accepted until September 25, 2020. 

Not exactly the position you were looking for, but still want to join our awesome team?  Visit our careers page to learn more about us and to see our other job openings!