Delivery Manager

Come make a difference in a fast-growing innovative Professional Services team that is excited about our customers with a startup ethos and forward thinking mindset, while being part of a global organization.

As a Delivery Manager at Trackunit, you will be responsible for the success of Customer’s Factory installation program. Through our Factory Fit Program, we partner with our customers and OEMs (Original Equipment Manufacturers) to install telematics at the Factory level, so that all new equipment purchased by our customers comes equipped from Day 1 with Telematics. This role will ensure the implementation, roll out and delivery of installation KPIs for our largest customers. 

What’s in it for you?

• A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
• International environment with regular check-ins and social events across teams, departments and borders.
• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
• Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here. 

Who are you ideally?

• Undergraduate degree preferably in Business, Economics, IT, Engineering (Technical) specialty
• Experience leading projects in a consulting environment, with interpersonal abilities to cultivate customer relationships.
• Significant leadership skills, including a history of increasing leadership responsibility and career growth in process improvement.
• Good verbal and written communication skills with audiences of all levels.
• Highly experienced with PowerPoint, Excel, Word, familiar with tools like, Asana, PlanHat.
• Experience managing project budgets, forecasts, and people resources.
• Self-starter with the initiative to thrive independently, coupled with a proactive stance on problem-solving with the skill to inspire team members.
• Adaptable and agile, ready to pivot in response to the diverse nature of the business environment.
• A forward thinking mindset and customer centricity
• Travel of up to 10% may be required.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Responsibilities:

• Define, implement, and execute on multiple projects such as on-boarding of OEMs (Original Equipment Manufacturers) and rental customer to the Factory Fit program; managing key projects such as the performance of OEM quality of installations and data upon transfer to the rental customer; and setting project goals with internal engineering teams to improve the tools and processes.
• Lead as a primary point of contact to our OEMs within the Factory Fit program through on-boarding, training, and program support.
• Educate OEM customers on telematics and business value outcomes when integrating telematics devices to their equipment, through discovery workshops as lead generator for our commercial team.
• Report weekly program status updates including forecasting, volume of installed devices, key milestones of the OEMs within the on-boarding cycle from discovery to installation and transfer to the rental customers and overall program health. Track and monitor the performance of the program against the monthly, quarterly, and yearly targets.
• Manage escalations on customers’ request to ensure customer satisfaction.
• Proactively identify potential program roadblocks that impedes meeting the customers requirements, define and execute on mitigation solutions and develop contingency plans.
• Be a trusted advisor to our rental customers on the Factory Fit Program by applying industry knowledge and understanding of common best practices on telematics and integration with OEM equipment.
• Review rental customers fleet purchases and making recommendations on equipment configurations to ensure the rental customer is receiving the most data out of the equipment, leveraging the data and insights Trackunit has on OEM equipment.
• Perform qualitative and quantitative evaluations to identify risks, make recommendations, and conduct delivery of recommendations.

Our hiring process

• Meet and greet - likely on a virtual videocall. Here you will meet the hiring manager and other relevant colleagues, so we can get to know each other better.
• Personality-based interview. You will be asked to fill out an online personality assessment (we use Hogan) prior to the interview. In the interview, you will first get feedback on your results, but the aim is just as well to have a dialogue about what you thrive in, what we offer etc. We know it’s a two-way street.
• Assignment specific interview. Based on the learnings from the process you will be given a case to prepare. You will present the case to the hiring manager and other relevant new colleagues.
• Offer presentation and walk through. We're excited and lucky to have you!

Trackunit provides accommodations for applicants with disabilities throughout the recruitment process. Candidates requiring accommodations during the recruitment process are asked to contact the People and Talent team. Information received regarding the accommodation needs of applicants will be addressed confidentially.