Customer Onboarding Specialist (Maternity Leave Contract)

About AutoVerify

AutoVerify is a technology company born in London, Ontario. We operate remotely, hiring employees across Canada. AutoVerify is a comprehensive suite of digital solutions tailored toward automotive dealers, manufacturers, lenders, and marketplaces alike. We enable businesses to better serve their customers. Visit our website to learn more: https://www.autoverify.com/

Under the Hood 

Join our team and work from anywhere in Canada – home, coffee shop, or even poolside, because we’re all about remote life. Enjoy perks like paid time off, fun events (virtual and in-person) and half day Fridays all year round to boot. We hire incredible people and your job referrals are not just appreciated; they're rewarded. Our culture is driven by communication and trust, acknowledging and supporting your life outside of work with the flexibility you deserve. All this to say, we value your journey at AutoVerify, both personally and professionally. 

The Role

The Customer Onboarding Specialist role is focused on driving adoption and usage of our software by successfully onboarding our customers. You will communicate product value and lead customers in product demos in addition to tailored training sessions. You will uncover customer pain points, collect valuable feedback and voice customer concerns to the department to further develop content and improve the onboarding process. You are a confident, self-starter with the ability to problem solve on the fly. You possess excellent communication skills, a high degree of initiative, and you maintain a customer-first focus.

This is a full-time contract position covering a maternity leave from June 2025 to July 2026.

Duties

• Execute an onboarding process for all customers (new/upgraded) and minimize the time-to-first-value.
• Maintain strong relationships with customers to help drive loyalty and engagement.
• Conduct training sessions with all customers in the first 90 days to ensure competencies in lead handling in order to help them in achieving their goals.
• Collect feedback from customers to develop and/or refresh content for educational training sessions and product demos.
• Drive usage of product features contributing to customer engagement and retention throughout the onboarding period.
• Support the integration of AutoVerify tools into the customer's technology platform.
• Provide account support by adding users, updating system preferences, and resolving technical issues quickly as needed.
• Follow a 30-day high touch onboarding process with customers to ensure satisfaction, re-communicate product value and ensure a high level of support in the critical first 90 days.
• Perform the initial Playbook call in collaboration with the Account Manager.
• Input accurate and up to date customer information in our CRM database (HubSpot).
• Work closely with Sales and Account Managers to ensure strategic alignment and healthy transition of relationships.

Qualifications

• 2+ years of experience in customer success/experience, onboarding or user engagement within a SaaS (Software as a Service) environment.
• Experience training and onboarding customers to an online platform.
• Experience hosting product demos and/or training sessions.
• General understanding of HTML/CSS/Javascript and how to construct web pages.
• Knowledge of CSS selectors and how they can be used to refer to locations on web pages.
• Experience with or knowledge of adding tags to existing web pages.
• Ability to debug the Document Object Model (DOM) of a web page to uncover errors in scripts or rendering of content.
• Experience with or knowledge of Jira and/or Hubspot is considered an asset.
• A passion for creating a memorable customer experience.
• Excellent written and verbal communication skills.
• Fluency in both English and French is an asset.
• Dedicated team-player who thrives in a fast-paced environment.
• Highly intuitive, receptive to feedback and has a contestant desire to learn and improve.
• Self-motivated with the ability to work well independently.
• Strong interpersonal, organizational, and problem-solving skills.
• Proven ability to coordinate multiple competing priorities.

Performance Package 

Salary: $45,000-50,000/year

On-Target-Earnings: $60,000/year

The salary range listed is for a Canadian employee. It may vary depending on the work location of the successful candidate or other factors. In addition to salary, eligible AutoVerify employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Pit stop… there’s more perks! 

• We continually optimize our onboarding process to ensure your first day at AutoVerify is a smooth ride.
• We are fully remote and work half day Fridays all year round.
• We embrace cultural differences, which is why you can exchange statutory holidays for cultural holidays throughout the year.
• We hold quarterly company-wide Lunch & Learns because food and learning fuel us.
• We provide financial support with professional development to turbocharge your skills.
• We provide paid volunteer time off so you can support a charitable cause in your community.
• We ignite fun through the planning of virtual and in-person events all year long.

Start Date

We are looking for the successful candidate to start on June 2, 2025. However, we are willing to accommodate the right candidate's notice period or specific availability.

This posting is for an immediate vacancy. We are actively seeking qualified candidates to join our team.

We encourage applications from persons with disabilities and will provide support throughout the recruitment process, including accommodation that takes into account an applicant’s accessibility needs.

While all submissions are appreciated, only those candidates selected for an interview will be contacted.

All applications will be held in strictest confidence.

Learn more and Apply