Business Analyst, EDI

LBMX is growing again . . .

We are seeking a Business Analyst, EDI.

If you are an experienced candidate looking for an exciting future and you’re someone who is passionate about life, takes ownership of their role, isn’t afraid to roll up their sleeves and thrives being part of a team then we invite you to apply. 

LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces are designed to electronically connect the members of buying groups with their supplier partners. LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario.  With a flourishing customer base throughout North America, the United Kingdom and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.  

Position Description:
We are looking for a Business Analyst to work with clients to validate data files moving through LBMX’s data network. They will also coordinate and manage the parties and activities involved in projects they are responsible for. A high level of computer competency is required but no experience in computer programming is necessary.

Successful candidates must possess superior verbal and written communication skills and be committed to providing an exceptional customer experience. Successful candidates will also have strong people and organizational skills and be comfortable as an effective member of a productive team.  This role is at London, Ontario office.

Responsibilities:

• Facilitate meetings with customers, identify requirements, and provide project updates.
• Report status on all projects.
• Configure customer accounts.
• Resolve daily document and file errors by analyzing the root cause and communicating to the appropriate party.
• Act as a primary contact for internal and external customers.
• Follow-up and correspond with customers as required to meet project deadlines.
• Act as an advocate for customers within internal meetings and discussions.
• Demonstrate commitment and professional approach to providing excellent customer service.

Skill Requirements:

• Ability to review and comprehend technical business requirements documentation.
• Understanding of basic business documents such as invoices, purchase orders, purchase order confirmations, etc.
• Strong attention to detail. Effective problem-solving and problem-prevention skills.
• Strong verbal skills and ability to develop rapport with people over the phone and through video messaging software such as Microsoft Teams.
• Enthusiastically work closely with others in a positive team environment.
• Independently manage multiple projects from start to finish, while managing time effectively to meet deadlines.
• Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, and Word.
• Willingness to eagerly take on new tasks as required.
• Proven ability to self-manage and function effectively in a professional environment.
• Must be fluent in English (reading and writing).

Nice to Have:

• Experience working with a remote team would be considered an asset
• Understanding of data files in various forms (i.e. CSV, Excel, XML, etc.) and accompanying file layouts.
• Exposure to various Accounting/ERP/POS systems (Infor SXe, Epicor Eclipse, SAP, etc.)
• Familiarity with EDI standards (X12, EDIFACT) and data transport protocols (FTP, AS2, VAN, etc.)
• Knowledge of using JIRA, Salesforce, and Zendesk

Experience Required:

• Two or more years of relevant job experience including but not limited to supply chain management, IT project management, business analyst, systems analyst, accounting, etc.
• OR Post secondary education (Diploma or University Degree) in accounting, business management, supply chain management, computer science/programming

The Perks of Working with us!

• Competitive salary and benefits including a health spending account and employee assistance program
• 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
• Company matched GRSP contributions
• Education subsidies for job related courses
• Maternity/Parental and Compassionate Care Leave Top Up Program
• $500 Staples Allowance for new hires
• Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023)
• Named one of London’s Best Places to Work (2022)  

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.

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