Senior Account Manager

About Northern

At Northern, we thrive at the intersection of technology, marketing, and analytics. Our team delivers exceptional client experiences using innovative solutions and advanced analytics. We value collaboration, strategic thinking, and operational excellence.

Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.

What We’re Looking For

We are currently seeking a highly motivated Senior Account Manager to join our Client Success team!

The Senior Account Manager will serve as the primary contact for a diverse portfolio of commercial clients across retail, professional services, manufacturing, pharma, and finance. In this role, you’ll be responsible for fostering long-term client relationships, delivering high-value marketing and digital solutions, and identifying opportunities for account growth. You will also play a key role in onboarding new clients, leading strategic proposals and presentations, and supporting cross-functional collaboration with PMO, Delivery, and Sales teams at Northern.

*Full-time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace!

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

• Benefits plan, including a Health Spending Account
• Wellness Program & LifeWorks EAP
• Fitness Reimbursement Program
• Vet Care Program
• RRSP Matching
• Profit-Sharing Performance Bonuses
• Endless Professional Growth Opportunities
• Delicious Meals & Company Social Events
• Free Onsite Parking
• Referral Bonus Program
• Flexible work environment - so you can work where & when you work best
• Allowance to help set up home office

Just to name a few!...

Duties & Responsibilities

• Act as the lead client partner, managing day-to-day communication while providing strategic marketing and technical guidance.
• Strengthen client relationships by proactively identifying growth opportunities and developing innovative strategies in partnership with agency teams.
• Lead client onboarding, ensuring budget approvals and seamless integration into agency workflows.
• Prepare and deliver tailored proposals, SOWs, and pitch presentations that align client needs with agency capabilities.
• Conduct regular account reviews (QBRs) to evaluate performance, uncover new opportunities, and maintain high levels of client satisfaction.
• Drive organic growth by upselling agency services, expanding client engagements, and collaborating with sales to meet revenue targets.
• Provide subject matter expertise on large-scale or complex projects, advocating for best-fit solutions and guiding clients through technical decisions.
• Support RFP processes by shaping solutions, contributing to short-list presentations, and leading persuasive pitches.
• Partner with business development on pre-sales initiatives, contributing to client education, workflow scoping, and solution positioning.
• Foster a collaborative, positive team environment by mentoring colleagues, sharing insights, and supporting agency-wide success.

What You'll Bring

• 6+ years of account management or client services experience in an integrated marketing, digital, or creative agency.
• Post-secondary education in marketing, communications, advertising, public relations, or business.
• Strong background managing professional client relationships across commercial sectors such as retail, professional services, manufacturing, pharma, or finance.
• Proficiency in GSuite; experience with project management tools is an asset.
• Proven ability to manage complex projects, budgets, and client expectations while maintaining a high level of professionalism.
• Familiarity with digital platforms such as Adobe Experience Manager, Salesforce, Shopify, BigCommerce, or WordPress.
• Experience delivering and supporting digital marketing & analytic solutions that drive measurable business results.
• Demonstrated experience supporting or leading pitch presentations & RFP responses, including shaping solutions,
• Excellent relationship management skills with the ability to listen, empathize, and communicate clearly.
• Ability to travel within North America; valid passport required.

Why Join Northern Commerce?

• Be part of a high-performing, collaborative team.
• Work on exciting analytics projects with leading brands.
• Opportunity to drive operational excellence and team strategy.
• Hybrid work environment with flexibility to balance remote and in-office collaboration.

Equity and Diversity

Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.

We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.

Diversity and Inclusion

Northern invites applications from all qualified individuals. As a Rainbow Registered organization with the CGLCC, we are committed to employment equity and diversity in the workplace. We welcome applications from all individuals, including but not limited to members of visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process.