Director Crisis Management

Permanent Full Time 

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We are looking for a Director of Crisis Management .

The Director of Crisis Management leads the enterprise all hazards Crisis Management team in the Canadian business segment. This key senior role directs a team of highly experienced crisis management  professionals from across the organization in the emergency response, incident management and crisis management processes.

This senior leader provides direction in resolving highly complex and time-sensitive issues across the enterprise, and partners with corporate senior leadership in critical decision making.

Our ideal candidate is a Crisis Management industry professional. High collaboration, expert communication and impact/influencing skills are essential to this role. Confident under pressure, you have experience in successfully managing competing priorities simultaneously with the ability to effectively communicate and influence Senior Executives. You build relationships and know how to leverage them through periods of high complexity, ambiguity, and pressure. You ulitize strong decision-making skills to move quickly, while managing risk in alignment with corporate policies and standards. You have a strategic mind and operate as a senior leader that drives improvement, ownership and accountability at all levels of the organization.  

What You will do: 

The Director will be accountable for the development, implementation, execution, and maintenance of the Incident Management (IM) and Emergency Response (ER) Plans for Canada. They will be responsible for consistently evolving and maturing the incident management/emergency response process/plans requiring collaboration with key stakeholders to identify response objectives and opportunities for improvement.

They will be responsible for establishing and managing governance and reporting requirements for first line of defense associated with program activities, as well as being accountable to develop and conduct annual training and exercises across a broad and senior audience.

They are accountable to ensure the team monitors the effectiveness of procedures during an incident as well as overseeing, tracking and providing updates on the status of action plans relating to Incident Management & Emergency Response issues and continuously revises and improves the processes and procedures as necessary.

This leader oversees, influences and ensures that all IM & ER plans within the Canadian business segment are compliant with all relevant policy requirements.

During an incident, this role leads the response facilitation for the Canada Crisis Management Team (CMT) and acts as the point of escalation for other response teams and functions within the Canadian business segment. This senior role serves as the linkage between the first line of defense and second line defense for issues relating to crisis management, as well as liaising with representatives from Great-West Lifeco.

A main deliverable from the Leader of the Crisis Management team is to ensure the overall risk from Incidents to the business is minimized, reducing/avoiding impacts which affect the core business & customers of the company.

Keeps up-to-date and knowledgeable regarding industry trends and emerging technologies in anticipation of new or revised business processes.

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What you'll bring: 

• Desired Designations/Certifications/Licenses: Business Continuity Management certification preferred (CBCP, CBCI, CEM, knowledge of Incident Command or Incident Management Systems).

• 5+ years' experience in developing crisis management and risk management planning, including business impact, emergency management and risk management.

• 5+ years' experience with leading and planning annual exercises.

• Strong organization, planning, and program/project management skills.

• Strength in building partnerships; working collaboratively with a variety of skills and levels and strong problem solving and analytical skills.

• Proven strength in driving business outcomes and results.

• Strong verbal and written communications.

• Extremely comfortable under pressure and in high stress situations

• Ability to work well with the business and technical teams.

• Adaptable to changing requirements and direction in a fast-moving environment.

• Drives results and changes processes to improve performance; creates a culture of accountability 

• Ability to pivot and quickly change direction in response to changing priorities 

• Effective team builder, proficient in coaching and mentoring Strong communication, collaboration and relationship building skills 

• Relevant experience in banking and financial industry

• Experience leading or supporting the response to real-world incidents and emergencies.

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The base salary for this position is between  $89,800.00 - $166,300.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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