Account Manager (VAR)

The VAR team at Info-Tech is responsible for servicing and managing the relationship with partners who promote the use of our products and services to their own customer base.

The Member Service Director drives value by aligning members needs with Info-Tech products and services in order to ensure retention and generate new revenue by (a) executing the retention lifecycle to ensure timely renewal and growth (b) inbound and outbound prospecting and lead generation, cold calling, scheduling and leading sales presentations (c) working with the Partner community to generate and close referrals to their own customers and prospects, and (d) delivering against set goals and metrics.

Major Responsibilities

• Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and eventually leading calls.
• Own all account management conversations with account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Education and Experience

• University or college degree in any field.
• 2-5 years experience in a front line sales experience, preferably gained in a highly transactional B2B sales environment with consistent track record of hitting sales targets.
• Excellent interpersonal and relationship skills with experience selling over the telephone.
• Experience working in Partner programs or indirect sales channels an asset.
• Self-motivated, task oriented, and results driven.
• Must have proven experience working with MS Suite of products and be adept at using internal technologies and/systems (experienced in Salesforce CRM an asset)
• A continuous learning mindset and eagerness to give and receive feedback are key success factors for the role.

Skills

• Intellectual agility and curiosity: Willingness to continually learn about the product and customer; and use that knowledge adeptly in demonstrating and articulating ITRG's value proposition.
• Communication Skills: Ability to communicate both externally (to senior executive buyers) and internally (to key stakeholders) in a clear, compelling and concise manner.
• Organizational Skills: Ability and discipline to effectively manage a multitude of sales activities with on-going re-prioritization and focus.
• Persistence and Resilience: Demonstrates consistent tenacity in managing the sales process and successfully overcomes setbacks and disappointments
• Active Listening Skills: Ability to listen and respond to a customer in a manner that improves mutual understanding.
• Analytical skills: Exceptional ability to synthesize and distill large amounts of information and conduct substantive content discussions with senior-level executives.
• Critical Thinking Skills: Strong critical thinking and problem solving skills to assess prospect/client needs and provide actionable, outcome-based business/technical advice along with access to appropriate Info-Tech services to support achievement of business results.
• Strategic-minded: Ability to strategically and systematically evaluate emerging and longer term opportunities and threats to meet customer needs.
• Learning-minded: Deep intellectual curiosity about the effect of customer and product insights on the business landscape & passion for learning.

What we offer:

• Competitive compensation packages
• Extended Benefits: Health, Dental, Vision, etc.
• RRSP matching
• 100% remote role
• Flexible work policy
• Summer hours
• Discounted Gym membership & regular online Yoga sessions
• Employee recognition and development programs

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.