Service Coordinator

About the Service Coordinator role:

Reporting to the Service Operations Manager and working closely with the Commissioning Project Manager, the Service Coordinator will provide project support and deliverables. This is a technical role where the emphasis will be on developing a deep understanding of Municipal and Industrial products, reviewing customer specifications, the scope of supply and project summary, support project budget management, scheduling, preparing and processing service documentation, maintains service databases, completes service administrative tasks, order entry and providing feedback to customers and technicians in a timely manner. As a member of the Service Operations team, this role participates in defining and delivering value to Trojan’s customers to drive customer satisfaction and growth.

• Review project specifications, the scope of supply and project summary to drive transparency, quality, and fulfillment throughout the project startup process
• Supports service, using product and project knowledge along with service tools to support successful, timely and on budget startups and service visits
• Supports Commissioning Project Manager to complete project activities and deliverables including the generation, submittal and review of work orders and commissioning documents
• Manages Channel Partner Technicians and Trojan Technicians field schedules to ensure customer’s schedule and requirements are met and continually providing feedback to all parties involved
• Drives continuous improvement to technical documents and field related processes

What makes this opportunity great?

• Exciting and challenging opportunity with the potential to grow!

• The opportunity to get into a reputable organization and learn more about the industry and our products, as well as our customers, suppliers, our chain, and how our business works.

• You will be helping ensure water quality for people around the world.

• You get to be a part of Danaher Corporation, rated 162 on the Fortune 500 list.

• Full benefits including medical, dental, vision, 401(k) matching all on day one.

• You will have pride knowing that Trojan Technologies is a well-known, trusted organization for high-quality systems with reliable technology.

Are you qualified?

• Post-secondary education in relevant field

• 1-3 years of industry experience or a related customer service experience required

• Occasional travel required

• Proficient skills in Microsoft Office, including Word and Excel

• Excellent customer service and problem-solving skills

• High quality organizational and time management skills

• Ability to multi-task, while prioritizing work

• Strong networking skills; Ability to work both independently and in a team setting

• Experience with BAAN an asset

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.