Product Manager - Account & Identity

Join our WINNING team as a Product Manager - Account and Identity

When was the last time you bragged about where you work? At CARFAX, we do it every day. Why? Because we’re proud to work for a company with a strong mission and trusted brand. We’re proud to work with people who care about what they do and work hard every day to deliver their best. We’ve created the type of company culture where the term, “work- hard play- hard” isn’t just a catchy saying, it’s part of the #CARFAXdifference!

CARFAX’s Account and Identity Product Manager will own and improve the authentication and account infrastructure as we work to grow to 100M users and beyond. Growing the CARFAX Account is essential for the organization to create a truly personalized and predictive experience guiding millions of people as they shop, buy, maintain or sell cars.

This position is full time and based in Ontario. We are open to considering remote candidates who are willing to travel to London, Ontario office 1-2 times a month and on a quarterly basis to our offices in Centreville, VA. 

As a Product Manager - Account and Identity, you will:

• Improve the authentication experience implementing features like password-less login.
• Develop a universal profile for users’ account info and work across the organization to implement it.
• Ensure the security of users’ Personally Identifiable Information (PII).
• Lead cross-functional teams; including engineering, project management, design, analytics, SEO and user research - in the ideation, UX design, technical development, and launch of innovative products.
• Make decisions based on quantitative and qualitative data. Deeply understand used car shopper needs, pain points, and behaviors, and transform that knowledge into a cohesive roadmap of features that aligns to company goals.
• Establish shared vision across the company by building data-driven consensus on priorities leading to product execution.
• Translate your product vision into detailed functional specifications.
• Define metrics that inform the success of your products, monitor performance in real time, and determine a product roll-out strategy based on data insights.
• Understand CARFAX’s strategic and competitive position and deliver products that are recognized best in the industry.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

To be considered for this role, you will need:

• 5+ years of product management focused on large scale consumer products (preferred).
• Demonstrated track record working on account or authentication systems (preferred).
• Experience integrating features across multiple teams
• Ability to integrate quantitative and qualitative user research at all stages of product development.  Preference for working knowledge of design thinking methodologies and principles.
• Entrepreneurial mindset, with a bias toward action and customer focused innovation.  You thrive on challenges and not be deterred by difficult situations. You work proactively rather than reactively.
• Highly collaborative with excellent communication skills - able to manage stakeholders up, down, and sideways.
• Exceptional problem solving and analytical skills; willingness to get into the details and drive clarity from ambiguity.
• Proven ability to push forward on multiple projects simultaneously.  
• Passion for making decisions quickly in order to seize opportunities that lead to team success.
• BA/BS

About CARFAX

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.