Product Manager - Account Experience

Join our WINNING team as a Product Manager - Account Experience

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

CARFAX is one the most trusted brands in automotive.  For 35 years, we have been helping people shop, buy, own and sell used cars.  We continue to innovate and build world-class products that millions of people use every day.

CARFAX's Account Experience Product Manager will work across the organization to build a personalized and predictive experience guiding millions of people as they shop, buy, maintain or sell cars.

The Product Manager will be responsible for building a world class onboarding experience, transitioning people from one product to the next, and driving the vision of the Account Experience.

As an Account Experience Product Manager, you will:

• Build a centralized and personalized account experiences for customers to guide them through their vehicle journeys by leveraging CARFAX's trusted brand and proprietary data.
• Own the account experience strategy working across the organization to drive innovation for car shoppers and owners by bringing it to life through engagement and retention through cross-platform.
• Define and measure key product metrics to track success and inform product decisions.
• Lead cross-functional teams; including engineering, project management, design, analytics, SEO and user research - in the ideation, UX design, technical development, and launch of innovative products.
• Make decisions based on quantitative and qualitative data. Deeply understand used car shopper needs, pain points, and behaviors, and transform that knowledge into a cohesive roadmap of features that aligns to company goals.
• Establish shared vision across the company by building data-driven consensus on priorities leading to product execution.
• Translate your product vision into detailed functional specifications.
• Define metrics that inform the success of your products, monitor performance in real time, and determine a product roll-out strategy based on data insights.
• Understand CARFAX’s strategic and competitive position and deliver products that are recognized best in the industry.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

To be considered for this role, you will need:

• 3+ years of product management focused on large scale consumer experiences (preferred)
• Demonstrated track record driving existing users’ adoption or growth of other products or experiences
• Have a deep understanding of PII data and best practices in keeping it safe, laws and regulations.
• Experience optimizing conversion funnels 
• Ability to integrate quantitative and qualitative user research at all stages of product development.  Preference for working knowledge of design thinking methodologies and principles.
• Demonstrated track record of building consumer products that users love and drive high-impact results.
• Entrepreneurial mindset, with a bias toward action and customer focused innovation.  You thrive on challenges and not be deterred by difficult situations. You work proactively rather than reactively.
• Highly collaborative with excellent communication skills - able to manage stakeholders up, down, and sideways.
• Exceptional problem solving and analytical skills; willingness to get into the details and drive clarity from ambiguity.
• Proven ability to push forward on multiple projects simultaneously.  
• Passion for making decisions quickly in order to seize opportunities that lead to team success.
• BA/BS

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) 
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 9X Washington Post Top Workplace
• St. Louis Post-Dispatch Best Places to Work

About CARFAX

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.