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Support Desk

by PartnerIT Corporation

Date Posted: Jul 20, 2020
Experience: 2 Years
PartnerIT Corporation

Job Description

PartnerIT is one of Southwestern Ontario’s leading business technology solutions providers. Serving the regions of London and Kitchener Waterloo we offer a bona fide, one-stop partnership for diverse clients with distinct needs. As specialists in All Covered® Managed Services, we are committed to exceptional outcomes that are practical, cost-efficient and successful.

Job Description
PartnerIT is looking for a career oriented individual to join our managed services team.  Successful applicants must possess strong communication skills and be able to work independently as well as in a team environment. Having a passion for technology, dedication to customer satisfaction and great problem solving skills is a must. 

•    Support desk services for PartnerIT managed services customers. Including issue identification and resolution, installations, remote          and onsite support.
•    Providing support for business technology not limited to; desktops, laptops, printers, network devices, applications.
•    Adhering to service level agreements, procedures and policies.
•    Maintaining internal documentation.
•    Vender certification training as required.
•    Occasional travel to client sites in Southern Ontario.

Qualifications 
•    Minimum 2 year post-secondary diploma in Computer Technology, or equivalent work experience
•    Strong communication, troubleshooting and problem solving skills.
•    Strong organizational, time management and documentation skills.
•    Ability to work as a team member.
•    Knowledge of Windows desktop platforms, MS Office suite including Office365
•    Knowledge of active directory, file shares and security, mobile devices
•    Ability to lift and move equipment.
•    Valid driver’s license.
•    Up to date certifications from Microsoft, Citrix, Security+ is considered an asset.

Qualified applicants please forward your resume to hr@partnerit.ca.