Salesforce Administrator

Who we are:

We acknowledge that Ivey Business School and Western University are located on the traditional lands of the Anishinaabek, Haudenosaunee, Lunaapéewak, and Attawandaron peoples, on lands connected with the London Township and Sombra Treaties of 1796 and the Dish with One Spoon Covenant Wampum. This land continues to be home to diverse Indigenous peoples (e.g. First Nations, Métis and Inuit) whom we recognize as contemporary stewards of the land and vital contributors of our society.

Ivey Business School (www.ivey.ca) at Western University (www.uwo.ca) is Canada’s leading provider of real-world, case-based business education. Drawing on extensive research and business experience, Ivey’s faculty provides the best classroom experience, equipping students with the knowledge, skills, and capabilities they need to confidently take on today’s leadership challenges and opportunities through Case-Method Learning. Ivey offers undergraduate and graduate degree programs, as well as Executive Education at campuses in London, Toronto, and Hong Kong.

Who you are:

You help improve business practices across Ivey Business School through configuration, support, training, maintenance and improvement of Ivey’s Salesforce platform.  You partner with various departments throughout the school to improve operational efficiency, and deliver a positive customer and user experience. You are a detail-oriented, collaborative, solutions-focused Salesforce expert. You empower the Ivey Salesforce Community to leverage Salesforce to its full potential.
 

What you’ll do: 

Support Salesforce System and Users

• Provide day-to-day Salesforce support which includes user support and training
• Respond to requests as quickly and efficiently as possible, keeping appropriate stakeholders engaged, informed and up to date on requests
• Ensure transparency in all communications with stakeholders
• Track, review and resolve tickets/requests in a timely fashion

Salesforce Systems Administration

• Maintain and create Salesforce profiles, roles, sharing rules, workflows, users and security settings, etc.
• Support data and data integrity across multiple Salesforce orgs within the School
• Support dashboard and report creation, enhancements and training. Develop, create and maintain dashboards and reports based on business units requirements
• Evaluate and review new Salesforce releases (3 per year) and communicate possible impacts to the Ivey Community
• Create and maintain objects, fields, formulas, validation rules, workflows, flows and processes
• Support and maintain third party apps that integrate with Salesforce (ex. FormAssembly)
• Contribute to the growing Salesforce knowledge base by proactively creating and updating documentation for processes and system changes
• Maintain an understanding of all business processes and users in the system to ensure 
• all solutions work towards the desired end goal
• Actively participate in Salesforce change management including documentation and training for Salesforce users on new features
• Evaluate and recommend new AppExchange apps, plug-ins and related tools
• Research, diagnose and evaluate the existing orgs, looking for performance and process improvements for all aspects of the business
• Develop appropriate test plan during change management

 Project Support

• Contribute to the implementation of prioritized projects by designing, developing and configuring customized solutions using the full Salesforce toolset.   This includes custom reports, objects and fields, validation rules, workflows, etc.
• Develop training to Salesforce users and implement best practices to support and increase user adoption
• Involved in final acceptance testing, training and documentation of new features and applications
• Create and utilize appropriate test plans for units of work and verify with stakeholders

What you have: 

Required Education and Experience: 

• University Degree or College Diploma in a related field
• Minimum 3 years’ experience with Salesforce support and/or administration
• Salesforce Administrator Certification preferred
• Experience with Salesforce Lightning Interface
• Experience with EDA is an asset
• Experience with FormAssembly is an asset
• Experience with data migration and integration

Skills and Abilities:

• Exceptional attention to detail and excellent problem-solving abilities
• Organized and analytical
• Ability to cleanse and manipulate large amounts of related data
• Ability to understand business requirements and convert them into technical solution designs
• Ability to multi-task, and handle urgent interruptions with high level of professionalism
• Strong interpersonal skills, both written and verbal

Location: London, Ontario

Position Type: This is a full-time (35-hours/week) 3-year renewable contract with full benefits.

Benefits 

Ivey Business School offers a comprehensive group benefits package that includes health, dental, life insurance, paid sick time, and an employee assistance program. Ivey employees also have access to a Group RSP program with a generous employer contribution.

 

Hiring Range

Based on the salary band for this role, candidates can expect to be offered a starting salary in the range of $65,200- $81,500 When determining salary, Ivey Business School considers the market, candidate experience, as well as internal equity. Once in the role, successful candidates will have the opportunity to progress through the range and beyond the hiring range of the band, through annual increases. The maximum salary for this band is approximately 20% higher than the top end of the hiring range.

Application

If you are excited about the opportunity to work for Canada’s most prestigious business school, working alongside the brightest staff, students, and globally recognized faculty, tell us why by submitting your resume and cover letter via the Ivey Careers page today.

Application will close May 22, 2022 at 11:59PM.

Covid-19 

Effective September 7, 2021, all employees and visitors to campus are required to comply with Western's COVID-19 Vaccination Policy.

Equity, Diversity, and Inclusion at Ivey

Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey’s EDI homepage for more information on Ivey's commitment to EDI, to read about Ivey’s progress in the EDI Update, and to meet Ivey’s EDI Advisory Council members.

Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodation
 Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Please contact us at hr@ivey.ca to notify us of any needs related to completing the job application, and/or throughout the recruitment process.


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