IT Support Analyst III - Mainframe

by TD Canada Trust

Position Type: Full-time
Location: London, ON
Date Posted: Mar 05, 2021
TD Canada Trust

Job Description

IT Support Analyst III - Mainframe

Company Overview

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Department Overview

The Retail Risk Management Technology team within Enterprise Data, Architecture & Corporate Technology Solutions(EDACTS) is responsible for delivering projects, small enhancements and providing technology support to the Retail Risk Manamgement and Expected Loss Modelling lines of business.


Job Description

  • Production Support – Maintains overall operational stability in close partnership and joint responsibility with infrastructure and vendors (incl. performance, availability, capacity management etc.), and manageability of all applications; works with other technology areas / teams to identify production issues or takes support calls from user/business clients to manage production incidents from inception to resolution, escalating to appropriate areas where applicable.
  • Application Break/Fix – Searches for unexpected results and repairs vulnerabilities to a system or process. Provides 1st level and escalated 2nd level application support, and core accountabilities include Incident Response, Post
  • Incident Forensics, and implementation of technology routines/maintenance in support of enhanced availability of TDBG services. Escalates to Developers and/or other technology partners for advanced investigation, manipulation changes to source code etc. where required.
  • Incident Management – Detects and classifies incidents, monitors and tracks throughout portfolio/organization/Technology areas, providing analysis and recovery methods
  • Problem Management – The resolution of problems, including classification, prioritization and initiation of action, documentation of root causes and implementation of remedies
  • Service Transition – Assists with the transition of service / technology from non-production to production (includes gating and operability activities)
  • IT Change Management – Uses change management policies and procedures to document, track, assess impacts/risks and approve changes to the environment
  • Deployment & Release Management – Planning and orchestrating deployment and/or releases across the portfolio



  • MUST have experience in Mainframe and UNIX environment/operating systems, SAS language, Cobol, TSO, CA-7, Endevor, Service Now, Change Management Process
  • Problem solver with excellent analytical, verbal, and written communication skills
  • Attention to detail and high personal standards for accuracy
  • Strong organizational, follow-up and priority-setting skills to handle multiple tasks/projects and to work independently
  • Remain flexible with shifting priorities and ability to function under deadlines with minimal supervision
  • Exceptional interpersonal, analytical and communication skills
  • Extremely self-motivated and team-oriented – works well with other team members and keeps all relevant individuals, including management, up to date in a timely manner






At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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