Business Analyst

About Northern

Headquartered in London, Ontario, Northern is an integrated digital solutions agency that specializes in helping leading Commercial and Public Service brands navigate digital change. Leveraging our industry expertise and deep understanding of our clients’ businesses, we collaborate to design, create, and enable tailored digital experiences that drive growth. We have strategically assembled a group of innovators who have a passion for technology, design, and improving digital experiences.

What We’re Looking For

As a key contributor to Northern’s success, the Business Analyst ensures the alignment of client business goals with project outcomes. This role is instrumental in driving the definition, documentation, and validation of requirements throughout the lifecycle of a project. We’re looking for someone passionate about delivering quality and impactful solutions, particularly for commercial and public sector challenges.

You’ll manage complex business requirements, break them down into actionable deliverables, and support teams in delivering solutions that provide real value. In addition to requirements gathering, you will facilitate workshops, create user stories, and develop process models, ensuring client goals remain the focus.

Adaptability is essential, as our projects often evolve. This role requires resourcefulness, strong communication skills, and the ability to prioritize work effectively while keeping stakeholders aligned and informed.

Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace - within Ontario, Canada*.

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

• Benefits plan, including a Health Spending Account
• Wellness Program & LifeWorks EAP
• Fitness Reimbursement Program
• Vet Care Program
• RRSP Matching
• Profit-Sharing Performance Bonuses
• Endless Professional Growth Opportunities
• Delicious Meals & Company Social Events
• Free Onsite Parking
• Referral Bonus Program
• Flexible work environment - so you can work where & when you work best
• Allowance to help set up your home office

Just to name a few!...

Duties & Responsibilities

• Lead and facilitate sessions with delivery team members to elicit, review, document, and confirm business requirements, business models, and business processes.
• Advocate for the client’s vision, ensuring alignment with their goals throughout the project lifecycle.
• Translate business requirements into user stories, functional and technical designs, and tasks within work management tools.
• Collaborate with cross-functional teams to deliver innovative and cost-effective solutions.
• Identify, assess, and mitigate risks throughout the project lifecycle, ensuring effective communication with stakeholders.
• Build and execute test strategies and plans, ensuring solutions meet business requirements and quality standards.
• Facilitate user acceptance testing (UAT) and manage defect resolution.
• Promote continuous improvement by enhancing business analysis processes and methodologies.

Knowledge, Education & Experience Required

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Certification in Business Analysis (e.g., CBAP).
• 3-5 years of experience as a Business Analyst or Functional Consultant on medium to large projects.
• Hands-on experience with Agile or Scrum methodologies, including sprint planning and iterative development cycles.
• Proven ability to conduct business analysis reviews, recommend changes, and manage contingency planning.

Bonus Skills!

• Salesforce core experience (e.g., Sales, Service, Commerce, Knowledge Base).
• Familiarity with quality assurance methodologies and UAT processes.
• Exceptional communication and facilitation skills.

About Northern’s Success

Since its founding in 2015, Northern has grown to over 160+ employees, helping leading brands across North America navigate digital transformation.

Northern’s continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work® Canada including Best Workplaces™ in Canada, Ontario, for Women, for Hybrid Work, for Inclusion, and more.

Equity and Diversity

Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.

We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.


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