About Northern

Headquartered in London, Ontario, Northern is an integrated digital solutions agency helping leading brands across North America navigate digital transformation. Our solutions help brands grow by optimizing their digital customer journey. We have strategically assembled a group of innovators, who have a passion for technology, design, and improving digital experiences.

What We’re Looking For

We are currently seeking a highly motivated Account Manager to join our team!

The Account Manager is responsible for assisting with the promotion of the company, ongoing maintenance of client relationships, planning of solutions, identification and acquisition of new clients, and coordinating the design and development of 10-15 projects simultaneously. With the support of their account team, the Account Manager is also responsible for orchestrating the appropriate client experience for 5 to 15 client accounts.

*Full-time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid or in-office workspace!

Benefits to Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

• Robust Benefits plan, including a Health Spending Account
• Wellness Program & LifeWorks EAP
• Fitness Reimbursement Program
• Vet Care Program
• RRSP Matching
• Profit-Sharing Performance Bonuses
• Endless Professional Growth Opportunities
• Delicious Meals & Company Social Events
• Free Onsite Parking
• Referral Bonus Program
• Flexible work environment - so you can work where & when you work best
• Allowance to help set up home office

Just to name a few!...

Key Responsibilities

• Develop a positive and partnering relationship with all clients by acting as the main client contact for executive project sponsors providing these clients with high-value solutions.
• Take the lead role in assisting in building the client’s business and generating new strategies for agency-client partnerships.
• Act as main client contact for the project team leader from the client-side.
• Lead project team members, agency resources, and project workflow process.
• Offer support in authoring project documents (i.e. findings, recommendations, technical specifications) with the assistance of other team members where necessary.
• Influence the client to make clear, quick, and concise project decisions.
• Provide clear communication between the client and the web development team.
• Managing the tracking of budget for projects, generating and delivering invoices to clients where applicable
• Seek out speaking engagements and community networking events within targeted business verticals
• Solicit and create interactions with key decision-makers within targeted business verticals
• Support in the completion of RFP opportunities
• Attend short-list presentations to pitch your solution

Knowledge, Education & Experience Required

• 4+ years of experience in professional-client relationships and project management
• Prior experience working at a web/marketing agency in an account management role.
• Successful completion of a post-secondary program in a relevant field (e.g., marketing, advertising, public relations, communications, business).
• Exceptional relationship management skills; ability to listen, understand, empathize, communicate constructively and connect well with clients.
• Ability to acquire a valid passport and the interest to travel in North America.

Since its founding in 2015, Northern has grown to nearly 200 employees, helping leading brands across North America navigate digital transformation.

Northern is positioned as a leader in the performance advertising industry as a Facebook Marketing Partner and Google Premier Partner —awarded to only 3% of agency partners in Canada. Our campaigns with leading brands in North America have been recognized as best in class through the Google Premier Partner Awards, Search Engine Land Awards, and the Canadian Search Awards.

Northern’s continued growth, strengthened by our strong company culture, has led to multiple recognitions by Great Place to Work® in Canada including Best Workplaces™ in Canada, Ontario, for Women, for Hybrid Work, and more.

Equity and Diversity

Northern invites applications from all qualified individuals. Northern is committed to employment equity and diversity in the workplace and welcomes applications from all individuals, including but not limited to members of visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require any accommodations please let us know when you apply.