Enterprise Learning Partner (HYBRID)

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

We are establishing our new head office in London and looking to grow our team! Candidates located in this region will be given preference.

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

This job may require travel to London, or in other locations across Ontario for in office days, training, or events.  In office days are typically held monthly.  Travel reimbursement will be provided in accordance with WSIB policies. 

Salary Grade:  N08        From:  $97,186.00  To:  $121,483.00

Job Summary:

Empower Growth, Inspire Learning. Lead the future with us!

We are seeking an influential and innovative enterprise learning partner to play a critical role in implementing and advancing our new learning strategy. This position is pivotal in fostering a culture of continuous learning, collaboration, and growth across the WSIB. It will be a key connector between the business areas, the Human resource business partners (HRBPs) and the Learning Center of Excellence (COE). This role will oversee a centralized intake process to streamline the identification and prioritization of learning needs to ensure that our employees have access to the tools and programs needed to thrive in today’s rapidly evolving workplace.

If you are passionate about driving learning and making an impact, we want to hear form you!

Major Responsibilities:

1. Manages the centralized learning intake process.

• Supports the establishment of the process, and once operationalized, implements, and continuously improves the centralized enterprise learning intake process to triage learning requests and prioritize learning needs related to all learning categories such as: Enterprise learning, Role-specific, Leadership and Developmental.
• In partnership with the Business leads and HRBPs, defines the business areas specific learning strategy and outcomes to achieve business objectives.
• Ensures that the learning needs and goals from the business and learning strategy are managed effectively.
• Reviews requests for new and/or changes to mandatory learning for the enterprise.
• Holds accountability with HRBPs on recommended solutions, delivery tactics and milestones /timelines, and collaborates on solutions that may require interventions outside of Learning & Development. Once the gap is identified as a learning solution, this role has accountability for developing a recommendation and seeing it through.

2. Assesses the learning need(s) and provides recommendations.

• Consults and builds high-trust partnerships with the business area leads and the HRBP to fully understand their greatest learning challenges.
• Diagnoses issues of the business and improves workforce performance through learning based on a deep understanding of the organization’s capability needs.
• Analyzes the learning needs through a variety of approaches (e.g. surveys, interviews, focus groups, internal data) and leverage key metrics to inform solution recommendations that are evidence based and aligned to an overall measurement approach. This will include leveraging data and insights from the Organizational Development branch (ex. Employee experience survey, Performance Management, Recognition, Strategic workforce planning).
• Identifies strategic skill gaps and development opportunities and prioritizes the highest impact and ROI opportunities to build solutions that are integrated with the enterprise learning strategy priorities.
• Prepares recommendation for new/changes to the enterprise mandatory learning.
• Prepares a design recommendation, that addresses the identified gap and includes:
• Scope of the design.
• Estimate of the required budget and resources (this will include an outline of costs that will come out of the Learning budget and/or the business area)
• Proposed timeline that would align to other Talent programs and/or business work activities.
• Applying the build, borrow, buy model to expand the capacity of developing and implementing the approved solution.
• Consultation with relevant members for the Learning Center of Excellence (such as the Enterprise Learning and Development Consultants, Organizational Development Consultants and/or Learning Advisors) to inform the recommendation.
• Considers employee performance, succession, and development data to support the business lead, HRBP and ELDC in finalizing who is selected for leadership programs.
• Work with the Enterprise Learning and Development Consultant (ELDC) on recommendations to the Tuition Assistance Program in preparation for collective bargaining. This will include bringing forward needs from the business and reviewing TAP usage data to prepare recommendations to leadership and the ER/LR team.
• Conducts research on varying employee development topics to stay informed of emerging trends and best practices.
• Consolidates the business area(s) learning needs and recommendations and prioritizes those needs to inform the annual enterprise learning plan which is approved by the Learning Council.

3. Partners with key stakeholders to deliver consistent and aligned learning solutions.

• Act as the primary learning subject matter expert for all learning categories between the Learning Center of Excellence (COE), HRBPs and their designated business area to implement the business specific learning strategy aligned to the Enterprise learning strategy.
• Strengthens and builds new relationships across all levels of the organization.
• Implements the learning vision and direction to better position the organization for future success through learning.
• This role will also partner with other HR business areas including People analytics, Organizational Development, Equity Diversity and Inclusion, Labour Relations & Healthy Workplace Center, People systems and Talent acquisition during the intake process, learning needs assessment and/or during preparation of the recommendation to the Learning Council.
• In alignment with annual business planning, engage with key stakeholders and business area(s) to collaboratively map out learning priories for each upcoming year, ensuring alignment with organizational objectives.
• Develop a deep understanding of the business and industry knowledge to support the identification and implementation of learning solutions.
• Partner with the Business leads and HRBP’s by:
• Preparing learning recommendations that align with learning and business priorities.
• Providing regular updates and reports on learning program effectiveness and outcomes while promoting current learning opportunities across the WSIB.
• Understanding issues and/or concerns regarding learning solutions delivery and/or intake and work towards an effective resolution.
• Ensure all learning initiatives comply with organizational policies, standards, and regulatory requirements.
• Partner with the Learning Center of Excellence (COE) by:
• Maintaining communication, cohesion and consistency in delivery against cluster and enterprise learning priorities. 
• Streamline intake and implement and refine standards, processes and practices for learning and measurements.  
• Leveraging data and feedback collected to evaluate the effectiveness of the learning solution.
• *The learning COE is defined as the positions within the Enterprise learning services branch and Role specific learning branch that design, develop, implement and/or evaluate learning solutions.

4. Ensures that the learning solutions and experiences are consistently delivered and are aligned to WSIB’s learning strategy and People plan.

• Ensures that the developed and implemented learning solutions are engaging, effective, and aligned with adult learning principles.
• Monitor and evaluate the effectiveness of learning solutions/programs, utilizing data and feedback to drive continuous improvement to ensure it is meeting the needs of the business and predicts learning needs.
• Stay informed about industry trends and best practices in learning technologies and tools, applying them to enhance the learning experience.
• Offers recommendations and advice to constantly improve the learning experience while balancing the needs of the business and modern learners.

Job Requirements:

1. Education requirements:

Minimum Level Required

• Bachelor’s degree in Education, Human Resources, Organizational Development, or a related field.
• Understands the core strategic levers of the business to ensure learning strategy aligns to business strategy and drives successful business outcomes.
• Ability to analyze data and use metrics to assess learning program effectiveness and drive continuous improvement.
• Demonstrated ability to confidently influence, present and facilitate to all levels of the organization. 
• Energetic self-starters who thrive on creating impactful and innovative development experiences.
• Ability to manage multiple projects with extensive detailed coordination and a high attention to detail.
• Strong knowledge of MS tools. 

Preferred Level
 

•  Adult learning certificate/degree with equivalent professional experience. 

2. Experience:

Minimum Level Required

• At least 5 years of experience in learning and development, instructional design, or a similar role. Experience with conducting learning needs assessment, developing learning solutions and evaluating its overall effectiveness.
• Energetic self starter who thrives on creating impactful development experiences and demonstrates.

Preferred Level

• 10+ years of experience in learning and development, instructional design, or a similar role.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact talentacquisitioncentre@wsib.on.ca.  If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.  

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.