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Aftermarket Field Specialist

by JMP Solutions

Reference #: AFTER001031
Position Type: Regular, Full-time
Remote work options: No
Location: London, Ontario
Date Posted: Feb 04, 2024
JMP Solutions

Job Description

The Automation and Robotics Division is a team of problem solvers who automate and improve manufacturing processes through innovative projects. Speed, precision, flexibility, adaptivity, and tenacity are traits that our people share with the robotic systems we create. With an intense focus on customer experience, we are growing rapidly and constantly evolving. 


Our team members tackle challenging robotic pick-and-place, packaging, palletizing, assembly, and quality inspection applications for clients across North America in multiple industries. Typical projects range between 3-12 months in duration, $100k to $10M+ in value, and 3 to 20 awesome team members you can count on.

Click here to see a JMP Solution in action:


What would a typical day be like?

  • Support customers experiencing challenges with existing robotic automation equipment by first gaining a thorough understanding of the current condition and issues
  • Troubleshooting onsite or remote highly technical challenges with customers, often with little prior direct experience with the system or customer requiring support
  • Perform scheduled semi-annual service visits
  • Perform regular preventative maintenance on robots, including tasks such as oil replacements, cleaning, and lubrication to ensure optimal performance and longevity
  • Provide an extraordinary customer experience while tackling field service requests
  • Calibrate and troubleshoot PLC’s, robots, motion systems, and vision systems
  • Test, and final implementation of a variety of robotic and flexible automation systems
  • Provide input and feedback to team members to support continuous improvement
  • Gain exposure to several industries including food, consumer packaged goods, and heavy machinery
  • Given the nature of the work, employees do work over weekends or outside of standard business hours as required. Trips to customer sites in North America several times per year are required, typically lasting 1-2+ weeks per trip. Typical travel up to 60-80% of the year in North America.


What qualifies you for this opportunity?

  • A minimum of 5 years in a manufacturing an/or integration environment using Rockwell/AB controls, HMI’s, sensors, and vision systems
  • Experience with Robotics would be considered an asset
  • Eagerness to roll-up your sleeves to troubleshoot equipment, turn wrenches, and check wiring
  • Customer service onsite experience
  • Ability to comprehend existing PLC and robot programs, electrical drawings
  • Relentless pursuit of learning and growth in the world of industrial automation
  • Loves to travel and be on the road, thrives in high pressure situations


How could you boost your application?

  • Experience with programming and electrical design
  • A portfolio of projects in which you made significant contributions
  • Proficiency with reading electrical and mechanical drawings
  • Collaborating with a multi-disciplinary team on innovative projects


Physical Demands:

  • While performing the duties of this position, the employee is regularly required to stand, walk, sit, use hands to feel objects, reach with hands and arms, stoop, kneel, talk and hear.
  • Specific vision abilities required for the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.


JMP Solutions (a Convergix Company)

Founded in 1987, JMP is an automation systems integrator offering solutions to diverse industrial and consumer end markets. It designs, engineers, and integrates hardware and software to automate its customers’ manufacturing and production facilities. Headquartered in London, Ontario, with an established North American footprint consisting of 17 office locations across the U.S. and Canada, the Company’s multi-geographic branch model provides it with a strategic advantage over smaller, sub-regional competitors, allowing it to provide targeted, local support while also growing with its blue-chip customer base across geographies and applications. We are certified as a “Great Place to Work” in both Canada and US. We have also been awarded one of the “Top 50 Best Workplaces Canada” nine (9) times, including Best Workplaces for Inclusion, for Women and Professional Services 2021 and 2022.


What does JMP Offer You?

Here at JMP, we offer a very generous compensation and benefits package including:

  • Health
  • Dental coverage
  • RRSP Matching / 401K Matching
  • and more!



Convergix Automation Solutions is a Global Systems Integrator specializing in custom automated manufacturing systems including, robotics, controls, material handling, information and software systems, process automation in a variety of manufacturing industries. With over 900 employees, 25+ Locations worldwide and $300M in Sales, Convergix is growing organically as well through acquisition to become a leading $1B Automation Integration global partner.  We are a single source automation solutions provider that leverages the geography, technology, industry expertise and capacity of the entire Convergix portfolio across the entire value chain for our customers in a diverse set of industries.

Learn more about us:


What does CONVERGIX value?

Our values are our foundational concepts on which we build CONVERGIX; we adhere to these no matter what mountain we climb.

  • Integrity - Respect, Transparency, Commitment
  • Excellence - Continuous Improvement, Innovation, Collaboration, Communication
  • Passion - Momentum, Sense of Urgency, Growth, Success, Velocity


We thank all candidates for their interest, however only those considered for an interview will be contacted.


JMP Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.


Application Contact Information

Company Name:   JMP Solutions
Company Website:
Application URL: Click here to apply online