Warehouse Operations Manager

Do you consider yourself to be a “Warehouse Operations Service Provider' who wants the ability to contribute towards the delivery of a unique business solution? Do you strive to exceed expectations all while celebrating your successes with an amazing team along the way?

If your answer is yes, keep reading :)

Start.ca is currently searching for a dynamic Warehouse Operations Manager responsible to provide strategic direction for all Start.ca warehousing activities associated with receiving, shipping, warehousing and inventory management to- achieve distribution objectives and meet customer requirements related to our telecommunications customer premise equipment and fibre optic network equipment.  The Warehouse Operations Manager will set objectives, goals, strategies, measurements & plans for continuous improvement and creates new and innovative strategies necessary to consistently meet Start.ca customer's expectations while ensuring the highest standards for Safety & Quality are in place. This position will report into the IT Operations Director. 

Along with the responsibilities and requirements specific to this role, The Warehouse Operations Manager is expected to abide by and encourage Start’s Code of Conduct, helping to strengthen our trusting and positive work environment
 
If you’re passionate about being part of a growing, creative, and innovative company, Start.ca could be the place for you!

Check out this video about what it’s like to be part of the Start family! https://youtu.be/UZj4qJfU7ZQ

What you’ll be doing:

• Maintain shipping/receiving, warehousing and distribution operations by initiating, coordinating, and enforcing program, operational policies and procedures.
• Managing, track, update and report inventory.
• Manage the scheduling, inventory, distribution, budget and warehouse functions including physical counts and segregation of assets.
• Negotiate and procure the forecasted customer equipment along with the Product Manager.
• Negotiate and secure the forecasted Fibre optic network equipment ensuring timely delivery to meet the company’s requirements. 
• Meet regularly with warehouse team to review, analyze, and develop actionable plans for productivity, inventory control, space management, logistics and shipping.
• Establish work practices/standards/instructions/metrics to improve overall performance, ensure inventory accuracy, streamline handling, maximize productivity, and promote efficient material flow and utilization.
• Work collaboration with other departments /operations teams to support all aspects of the supply chain and logistics.
• Provide strategic and operational insight as it relates to procurement, logistics and distribution of products.
• Maintain a safe, organized, and clean warehouse at all times.
• Process Return Merchandise Authorization (RMA) with various suppliers.
• Work closely with suppliers and internal departments to resolve shipping/receiving escalations.

• Create purchase orders and requisitions as needed for all supplies. Establish policies and procedures for inventory management and control.
• Support company initiatives in delivering an awesome 360 customer experience.

What you should have:

• 10+ years of experience in a warehouse and inventory control.
• 5+ years of management/supervisory experience.
• Experience in a high growth business or telecommunications business would be an asset.
• Experience implementing or utilizing a warehouse and inventory management system and automation is highly desired.
• Experience in implementing strategies relating to inventory control, growth in a warehouse and including planning and actioning.
• Strong communicator with the ability to communicate effectively with internal and external stakeholders.
• Demonstrated ability to meet deadlines without compromising quality of work.
• Strong organizational, prioritization, and time management skills.
• Able to identify problems, take appropriate action, and implement solutions, or escalate as required.
• High degree of professionalism, courteousness and friendliness.

Who is Start.ca?

• We are a telecommunications company located in London, ON and we provide internet, television and phone solutions.
• We are devoted to delivering a world class customer experience with each and every customer interaction.
• At Start.ca, we live by our core values: Friendly, Smart, Honest, Reliable, Forward and Involved.
• We have a dynamic, reputable, and FUN company culture - it’s what brings our employees here and keeps them here.
• As we grow, we want our employees to grow with us through our career advancement opportunities and continuous professional development.

Diversity is important to us, and we believe our differences make us a better company. Our differences help us to be innovative, with new attitudes, new processes, and new solutions to difficult problems. We respect our differences and this respect is shared throughout our culture.

Interested in this position?

Are you a high energy, motivated team player?
Start.ca could be the place for you!