Permanent Full Time 

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We are looking for a Software Distribution Technical Specialist.

Role Description

We are looking for a bright and passionate Software Distribution Technical Specialist to be a part of the I&O Desktop Engineering Team. Working closely with other Digital Technology Teams, we are undertaking exciting work as we transform the Desktop landscape. Key areas of focus include Cloud strategy, adoption, operational excellence, application modernization, Continuous Integration/Continuous delivery, maintain security compliance, service Integration and assisting stakeholders with approaches to modernizing our services. In Desktop Engineering, we are changing, adapting, and realigning in greater support of customer and business expectations.  Through a systematic and focused approach, we are looking to move forward change incrementally using agile approaches.

The Software Distribution Technical Specialist is responsible for managing and maintaining the desktop environment, including hardware, software, security, and network connectivity. The Software Distribution Technical Specialist also provides technical support and troubleshooting for end-users and ensures compliance with IT policies and standards. The Software Distribution Technical Specialist also works in agile methodologies, such as scrum and kanban, to deliver high-quality desktop solutions.

What you will do

• Install, configure, update and deploy desktop and virtual machine hardware and software
• Monitor and optimize desktop and virtual machine performance and security
• Monitor and maintain the desktop management infrastructure and systems, including related servers, databases, networks, and endpoints
• Resolve desktop and virtual machine issues and requests in a timely and professional manner
• Provide end-user training and guidance on desktop applications and best practices
• Ensure compliance with security controls and licensing
• Document procedures and inventory
• Collaborate with other IT teams and vendors to ensure smooth and reliable desktop operations
• Participate in agile ceremonies, such as sprint planning, daily stand-ups, retrospectives, and demos
• Use agile tools such as Jira, to help manage and track desktop projects
• Work independently and as a team to deliver the I&O Desktop Engineering service

What you will bring

• Degree \ Diploma or equivalent in Computer Science, Information Systems, or related field
• At least 3 years of experience in desktop support or administration
• Strong knowledge of Windows, Microsoft Office 365, Active Directory, Intune, SCCM and Azure
• Experience with desktop management tools, such as MECM, Intune and Group Policy/Azure
• Experience with desktop security tools, such as antivirus, firewall, encryption, web content filtering, as well as access controls
• Experience with desktop networking (firewalls and protocols such as TCP/IP, DHCP, or DNS)
• Ability to script\automate small to large projects (PowerShell experience preferred)
• Excellent communication, problem-solving, and customer service skills
• Certifications in Microsoft, CompTIA, or ITIL are preferred
• Knowledge of agile methodologies, such as scrum and kanban, and agile tools, such as Jira, or Azure DevOps, are a plus

Given the size and scope of our organization, we have the flexibility for this position to be in the following head office locations: Toronto, London, Winnipeg. 

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The base salary for this position is between  $49000 - $ 81000 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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