Systems Analyst

HMMS is a joint venture between St. Joseph's Health Care London and London Health Sciences Centre, that has been operating since 1997 providing consolidated functions of Sourcing, Contract Management, Purchasing, Accounts Payable, Logistics, Supply Chain Systems and Inventory Management for the London Hospitals and numerous healthcare organizations throughout Southwestern Ontario.

As a full service supply chain organization, HMMS interacts with over 9,000 suppliers to provide an item catalogue of over 90,000 active items.

Learn more about HMMS through this short online video. https://www.youtube.com/watch?app=desktop&v=uhi8PSwKTOI

Reporting to the Manager of Supply Chain Technology, this role is responsible to collect, analyze, and disseminate meaningful information which allows HMMS to maintain efficient operation of all HMMS System Applications and Reporting solutions.

The System Analyst will provide technical support to internal HMMS customers for a range of applications, Allscripts Supply Chain, Allscripts Fiscal Management, irms-360 Warehouse Management System etc.

The Systems Analyst will perform audits on any add/change requests by collecting, consolidating and analyzing the records to create changes to our Applications. Any missing information may require the System Analyst to reach out to internal roles such as Analytics, Specialists and Leaders or external agencies such as GHX, GS1 Canada, a Manufacturer or Vendor.

The Systems Analyst is also responsible for supporting a number of users throughout HMMS, London Health Sciences Centre, St. Joseph's Health Care London and Affiliate Hospitals who utilize our ERP for Supply Chain Management. The System Analyst builds positive client and peer relations by developing and conducting training sessions.

This position will be part of a team responsible for:
- Building positive client and peer relations by delivering high quality customer service.
- Managing and resolving issues for users as well as working collaboratively with management to plan monitor and evolve these applications.
- Liaising with Vendors on issues related to data quality and accuracy of barcodes (GTIN).
- Understanding workflow and business processes related interfaces and integration of data between Allscripts ERP and Cerner.
- Identifying and working with relevant stakeholders on opportunities to automate business processes
- Application acceptance testing and implementation
- Conducting user training
- Analyzing core table data through electronic/web reporting to assist in maintaining accurate and up to date information for end user reporting
- Interface content between Allscripts ERP and our Warehouse applications



Essential Qualifications

• Graduate from a recognized Information Technology, Computer Science, or Suppl Chain diploma program
• Minimum 3 years demonstrated experience in either Information Technology or Business Support Services
• Basic to moderate knowledge of business processes related to Supply Chain or Finance or Logistics/Warehouse management
• Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA
• Highly developed organizational, problem solving and analytical skills.
• Able to produce high quality, accurate work in a fast-paced environment.
• Detail-oriented, flexible, self-starter with high desire to learn and refine processes.
• Confident working knowledge computer skills, particularly with Microsoft Excel.
• Excellent professional, verbal and written communication skills.
• Initiative to utilize the phone when verbal communication is required to explain or clarify issues, or to seek and obtain information required from others
• Translate business needs to technology requirements
• Proven ability to proactively build and foster professional relationships externally and internally and at all levels within the organization.
• Consensus-building and conflict resolution skills.
• Ability to troubleshoot and provide solutions for issues of a moderate to complex scope.
• Knowledge of business processes related to supply chain, financial and/or business analytics
• Advanced ability to interact with others with diplomacy, tact, professionalism and maintain composure under pressure.

• Minimum 3 years demonstrated experience supporting Supply Chain Applications and/or Financial Applications and/or Warehouse Management Systems
• Advanced knowledge of business processes related to Supply Chain or Finance or Logistics/Warehouse management.
• Demonstrated experience with extracting data for analytical purposes through query tools such as SQL and/or Development of Crystal Reports and understanding of relational database, entity relationship diagrams (ERDs)
• Knowledge of corporate IT infrastructure including remote desktops, servers and networks is preferred
• Experience with Support Desk Tools and Remote Desktop support
• Proficiency in French would be an asset

• Provide documentation you have received two doses of the Covid-19 vaccine and a written commitment to follow any future Public Health recommendations and St. Joseph's Health Care London policies and processes related to Covid management in the workplace
• Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox)
• Provide documentation of the Tuberculosis skin testing

• Inclusive, empowering and high energy culture
• HOOPP Pension Plan – defined pension, with employer contributions
• Impressive medical and dental benefits, including a healthcare spending account
• Work / life balance is encouraged
• Being a part of a team who takes pride in what we do!

Posting date: March 29, 2023
Submission deadline: April 04, 2023