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Business Systems Analyst

by Canada Life

Position Type: Full-time
Location: London, ON
Date Posted: Jan 06, 2022
Canada Life

Job Description


Business Systems Analyst

We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.


You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.


Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 

Be your best at Canada Life.


We are looking for a Business Systems Analyst


Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, or Winnipeg. 


Role description 

At Canada Life, we believe in improving the financial, physical and well-being of all Canadians. The foundation of our strategy is to put the customer at the centre of everything we do.  An important part of putting our customers at the centre is ensuring that we provide quality IT services and support to the business which arms them with the tools required to better service our customers.


Reporting to the Manager, Infrastructure Systems Analysis, the Business Systems Analyst (BSA) joins the Program Management Office within the Canada Technology division.  The BSA combines strong analytical expertise with business knowledge and how technology might be leveraged to meet business goals.  Maintaining a business perspective through all phases of problem resolution and systems enhancement, the BSA works closely with their stakeholder groups to understand their business needs, elicit, document, and communicate their requirements, and manage the requirements through to implementation. 



  • Lead the elicitation of stakeholder needs and requirements from the perspective of business process, system functionality, service management, operational requirements, and usability, ensuring that the documented requirements are clear and consumable as the foundation for process and technical design and build.


  • Identify and document current state business and system processes and work with process owners to build the proposed future state by identifying process gaps, process improvement opportunities, and impacts due to technology implementations, while assessing impacts to other business processes, stakeholders and systems.
  • Manage the requirements through the project lifecycle, ensuring that requirements are validated, verified and approved, and ensure the implemented solution meets the business needs through requirements traceability.


  • Develop collaborative partnerships and provide leadership across a variety of stakeholder groups, ensuring that information collected from multiple sources is critically evaluated, conflicts are resolved, information is clearly communicated at the appropriate level of detail, and requests are distinguished from the underlying business needs with the goal of driving to consensus.


  • Contribute to other project implementation activities and deliverables, including process and system design, testing, organizational change management, technical support documentation, risk management, assessing organizational readiness and business impact analysis, implementation roll-out and project closeout.


  • Work with fellow colleagues to develop better ways of working and implement best practices to improve analyst service delivery to stakeholder groups.



Qualifications and Competencies 

  • 4+ years’ experience as a business process and/or systems analyst independently documenting the following: process maps and workflow diagrams, business requirements, gap analysis (current-state vs future-state analysis), use cases, user stories, business rules, scenario analysis, functional requirements, non-functional requirements.


  • Bachelor's degree in computer science, or related field; or equivalent combination of knowledge and experience required.


  • Experience on infrastructure projects is an asset; this may include projects related to corporate networks, servers, databases, firewalls, workstation hardware upgrades, cyber security, cloud infrastructure solutions, rolling out operating system upgrades such as migrating to Windows 10, and rolling out corporately supported applications such as Microsoft Office 365.


  • Strong analytical and problem-solving skills, particularly critical thinking, with a strong attention to detail. Strong data analysis skills and data mining experience using database query tools is an asset.


  • Customer centric approach to problem solving with the ability to collaborate, resolve conflicts, and reach consensus with others.


  • Demonstrated knowledge of how the business uses technology to meet business goals and strategies.


  • Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally.


  • Ability to work in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams


  • Strong organizational skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality.


  • Ability to adapt to changing priorities.


  • Ability to influence and negotiate win-win outcomes among cross-functional teams


  • Ability to grasp concepts quickly and to work independently with minimal direction.


  • Understanding of IT project methodologies, processes and practices; experience in both waterfall and agile methodologies is an asset;


  • Training or certifications in BA related best practices and methods, such as ITIL, Lean Six-Sigma, BPMN, and UML is an asset.


  • Accreditation in Business Process and/or Systems Analysis, such as IIBA’s Certified Business Analysis Professional (CBAP), is an asset.



Be your best at Canada Life- Apply today 


We are one of Canada's top 100 employers!


Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.


We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.



Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted


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