Implementation Manager

About Cognition+

Join our Dynamic and Passionate team at Cognition+, where we are dedicated to revolutionizing the insurance industry with cutting-edge digital solutions. Since 1996, we have been committed to understanding and addressing the unique business challenges faced by insurance companies of all sizes. Our offerings include a fully customizable Enterprise Insurance Management Platform, along with on-demand support, connectivity, cybersecurity, and professional services.
 

At Cognition+, we believe that our success is driven by the diverse perspectives, ideas, and cultures of our team members. We foster an environment of teamwork, commitment, and trust, where every voice is valued. Our investment in research and development ensures that we stay at the forefront of technology, delivering innovative solutions that keep our clients ahead of the curve.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking company that values creativity and innovation.
• Supportive Culture: Work in a friendly and inclusive environment where your contributions are recognized and valued.
• Comprehensive Benefits: Receive a competitive compensation package, including benefits, Group RRSP, and incentives.
• Professional Growth: Take advantage of opportunities to learn, grow, and advance your career.
• Work-Life Balance: Enjoy flexible work hours that help you maintain a healthy work-life balance.

If you are looking for a challenging opportunity where your work will make a lasting impact and your career can flourish, we want to meet YOU!

THE OPPORTUNITY

The Implementation Manager will drive the successful deployment of our innovative software solutions for the insurance industry, ensuring seamless integration and exceptional client satisfaction. Leading a team, this role will manage project timelines and costs, coordinate with cross-functional teams to ensure operational efficiency, and provide exceptional support to drive client success. This is a great opportunity for a client-focused, process-oriented leader who enjoys rolling up their sleeves and has experience executing implementation strategies in a high-growth environment.

This position can be performed from our office in London, Ontario or remotely within Canada. Remote-based employees may occasionally be asked to travel to our office for meetings or team-building events and to client sites.

Responsibilities  

• Lead end-to-end implementation projects for new clients, from initial planning to go-live
• Collaborate with cross-functional teams to define project scope, deliverables, and timelines
• Build a strong rapport with new clients by showing expertise and building trust
• Engage with Product and Development teams on feature releases and enhancements while staying up to date on product knowledge and industry standards
• Ensure communications and training is effectively delivered during client implementations and to our client community
• Hire, mentor, and grow a high-performing implementation team
• Develop, monitor, and manage key performance metrics
• Monitor project progress, identify potential risks, and implement mitigation strategies
• Collaborate with sales to ensure a seamless transition throughout the client journey
• Continuously improve implementation processes and methodologies
• Travel to client sites required from time to time
• Perform other job-related duties as assigned

Qualifications & Skills

• Bachelor's degree in Business, Information Technology, or a related field
• 5+ years of experience leading implementations with a SaaS product
• Proven experience leading teams and managing people
• A data-driven approach to developing, tracking and optimizing performance metrics
• Highly effective communication and interpersonal skills when it comes to building and maintaining client relationships
• Proficiency in project management (e.g., JIRA) and AI tools
• A track record for meeting deadlines and excelling in a fast-paced environment
• Problem-solving mindset with a focus on client success
• Understanding of property & casualty insurance processes and terminology
   

Nice to Have

• PMP or other relevant project management certification
• Experience with data migration and system integration
• Knowledge of Agile methodologies
• Familiarity with SQL and database management
• Previous experience in a client-facing role within the insurance industry

Equal Employment Opportunities

Cognition+ is committed to employment equity and welcomes diversity. We encourage applications from qualified individuals from all backgrounds.
 

Cognition+ provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact:

Human Resources
hr@gocognition.com
519-432-8553 ext. 362
 

We thank all applicants for their interest in this position; however, only qualified candidates will be contacted for the next steps in the process.