IT Business Systems Analyst

Permanent Full Time 

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The Sponsor Billing & Finance Squad within Workplace Solutions Application Delivery is looking for an IT Business Systems Analyst, which is a key role between various departments within the Workplace Solutions business units, in support of delivering and sustaining capabilities for the portfolio. The role will also work closely with vendors as well as business partners in the Sponsor Services and Finance business areas.

What will you be doing?     

The IT Business Systems Analyst will be responsible for leading the analysis of business problems and developing requirements, product specifications, contribute to solutioning discussions and translate business needs and features into developer-consumable functional and non-functional requirements as an input to design, development and testing exercises associated with application development, support, or configuration.

The successful candidate will develop a strong and deep understanding of Workplace Solutions needs and how systems support the core business unit mission.

This role involves the following activities:

Portfolio Requirements, Design & Scoping

• Guides and facilitates the analysis for less complex products

• Elicits and validates business requirements

• Facilitates and actively participates in meetings, walkthroughs and reviews of deliverables

• Develops functional requirements

• Develops and delivers training & support materials for affected stakeholders

  Problem Solving & Analysis

• Performs analysis to determine impacts to products

• Validates requirements and proposed solutions to stakeholder’s satisfaction and translates those processes, needs and requirements into related artifacts and documentation

• Troubleshoots moderate to complex problems to determine root-cause, requiring analysis and exploration of options, recommending solutions or preparing discussion for escalation

• Communicates with business stakeholders on technical components, risks, issues

• Ability to understand data requirements, standards, controls, modeling techniques

• Develops and validates solution design, product configuration, or package criteria with business stakeholders Quality

Quality Assurance

• Ensures overall testing efforts represent business and systems requirements in partnership with the QA team (where applicable)

• Develops and maintains test documentation, test strategy, review and supports testing outcomes as required

• Partners with developers and other team members to resolve defects, considering data and privacy requirements

• Develops and executes test cases, confirming test cases represent business requirements

• Ensures traceability of requirements across application lifecycle

• Manages moderate complexity acceptance criteria

 Continual Improvement

• Gains exposure to and learns new technologies, frameworks and tools

• Evaluates and learns new analysis strategies, tools and methods that provide business value

• Improves current practices and tools

• Adapts to organizational change, best practice and improvements across teams, including the effective implementation and adherence to analysis processes and practices and architectural directions

• Participates in audits, governance and support activities

Customer focus

• Takes accountability for own and towards team deliverables

• Trains newer analysts in how to gather requirements and solve problems effectively

• Partners with product teams and/or architects to develop technical requirements and engineering/non-functional specifications 6. Technical Leadership

• Technical Leadership

• Provides training to new or less senior professionals or cross discipline practitioners on processes, tools and approaches

• Shares knowledge and experience with members of the team to identify and share opportunities to improve the work, identify better ways of doing things

This role also involves these additional specific activities:

• Implement enhancements to existing software including solution design, work breakdown and estimation, deploying the changes and warranty support

• Able to organize work tasks and coordinate with other team members

• Verbal and written communication required with other team members

• Trouble shoot application problems, then document and maintain an inventory of expertise for identified problems

• Handle multiple priorities when required

• Provide feedback into our software development best practices

• Occasional after hours and weekend work will be required

What will you be using?

You will be digging into several of the following, so experience in any of these areas is a huge plus:

• Vue.js, React, VS Code, VB6, VBA, C++, C#/.Net/.Net Core, Python, HTML and Modern JavaScript

• z/OS mainframe environment: DB2, IMS DB, IMS/TM or CICS, PLI, COBOL, JCL

• Web Services & APIs

• Oracle, MS SQL, DB2

• Git and branching strategies like GitLab

• Data analysis using SSMS, IBM Data Studio, SPUFI, Python, DataBricks on Azure, and writing complex queries & stored procedures

• Atlassian Jira & Confluence, Splunk, ServiceNow

• Changeman, Compuware tools, CA tools, File-Aid and Abend-Aid tools

• O365 suite of applications (Excel, Word, Access, Power Point, Outlook, Teams, PowerBI)

• AWS and Azure nice to have

What do you bring to the table?  

• 5+ years of relevant experience as a Business Systems Analyst or the equivalent in experience plus education

• University or College education in Computer Science, Computer Engineering, Management Information Systems, Commerce, Business Administration or a related field, or equivalent combination of education and experience.  Active pursuit of related industry certifications is considered an asset

• Experience working as part of DevOps team, in an Agile environment and with third party developers, vendors, and consultants.

• Experience in domain-based data modeling, information and data modelling, event definition and data mapping, and inter-system data mapping.

• Experience in API, integration, and event-based product development, working in an Agile product development team

• Proficiency with JIRA, Confluence and Microsoft Office tools.

• Rapidly acquires new knowledge, learns new skills, and applies creative thinking to solve problems while understanding the organization’s vision, purpose and values

• Adaptable to changing assignments and product outcomes

• Directs work of self through goal setting, time management, and planning

• Identifies prioritization conflicts and works with PM’s, Program Managers, Senior Business Systems Analysts and leaders to resolve

• Leverages practices to manage and simplify work, and use resources efficiently

• Ensures accuracy and completeness of work to maximize quality, build credibility, and avoid re-work

• Strong conceptual, analytical and problem-solving skills

• Understands the costs and benefits of actions, and makes recommendations towards the most appropriate one, uses collaboration and judgement to form conclusions

• Seeks to understand business needs, and delivers high quality service to the business

• Facilitates cooperation among peers and within the team, leveraging feedback to develop new strategies and approaches

• Builds effective relationships with colleagues and external stakeholders quickly and confidently, to positively influence outcomes

• Communicates issues clearly and effectively with stakeholders

• Seeks to understand business needs, and delivers high quality service to the business while understanding the organization’s vision, purpose and values

• Is passionate about technology and the user experience, demonstrates inner self-starter, and is accepting of and open to learning new ideas outside scope or knowledge

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The base salary for this position is between  $58,600.00 - $107,500.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

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