Associate Manager Product Development

Permanent Full Time 

-

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Winnipeg, Toronto, London. This is a hybrid role requiring 3 days per week in the Winnipeg, MB, Toronto, ON or London, ON.

Role description 

Workplace Solutions Product Development drives product ideation, market research, business casing, financial forecasting, distribution strategies, field and customer marketing/training content development, and digital integration of the product experience for the core major lines of Group Life and Health. The Workplace Solutions insurance ecosystem has become a digital-first (and in many cases digital-only) delivery of product and services.

This role will produce data-driven insights and recommendations for Product development opportunities. It will lead the coordination of development to implementation of net new product development and product enhancements. This role can influence Workplace Solutions earnings and morbidity performance through strategic development and enhancements to our Workplace Solutions Product shelf. 

What you will do 

• Guide the ideation, research and development work for enhancements or net new group life and health products and services.
• Work in partnership with various stakeholders, including Business Development, Head Office business partners and third-party providers to identify opportunities to produce and develop new group life and health products
• Maintains consistency of experience across products and platforms, particularly as it relates to development and support of the new, ‘direct to plan member’ market
• Consistently deliver new experiences that are designed to support customers’ financial, physical and mental well-being
• Effective sponsorship of initiatives that have cross functional accountability, in particular supporting Group Customer Technology, Digital Hub, distribution partners, Communications, operational teams, pricing and financial operations.
• Act as voice of the customer as Canada Life develops new products / services, etc.
• Informs the 3-5 year Product Development roadmap

• Relationship management: Lead and collaborate with internal operational teams, technical partners like Group Customer Technology and Digital Hub, vendors/suppliers, and the project team – providing direction to the team, ensuring everyone is contributing, meeting deadlines, solving problems and executing according to plan. Liaise between vendors and internal technical partners. Work with internal stakeholders to identify impacts and develop processes, determine optimal distribution of products/services and champion customer experience on digital platforms.

• Data analysis/synthesis: Compile data from various sources, analyze, and recommend. Will often need to do reporting, projections, testing and provide data support to internal business teams and/or external vendors, as well as senior leaders. Complete business cases that include financial projections, pricing models, ROI assessments and manage the project budget.

• Risk Management: Work with Legal, Compliance, Procurement Services, Privacy, Data Governance, and other teams to identify and address risk and bring forward recommendations to the project team.

• Customer Focus and Innovation: Understand the business environment and customer needs and identify opportunities that create a competitive advantage. Create an environment that encourages new approaches, challenges the status quo and inspires creativity. 

What you will bring 

• Post-secondary education or equivalent combination of education and work experience (ideally a minimum of 3-5 years working in Workplace Solutions).
• Creative problem-solving and negotiating skills:
  • Ability to think outside the box when developing new products or services, propose various possible solutions along with their risks/rewards, and ultimately determine the best course of action.
• Technical expertise:
  • Excellent technical skills and knowledge of internal Canada Life Legacy and Digital systems/platforms is an asset. Examples of internal Legacy and Digital systems are BEN, PAS, EAS, ARC, DARQ, CODA, Papyrus, GnPM, GnPA, MSSE, etc. Knowledge of collecting, interpreting, and analyzing internal Canada Life data (from CDP or other sources) is an asset.
  • Ability to gather business requirements from stakeholders to develop detailed requirements document for our Group Customer Technology partners.
  • Ability to work closely and communicate with technology partners to enhance existing or develop new digital products, to integrate them into already existing systems.
  • Ability to develop, support and execute testing strategies for new products, services or enhancements.
• Strong interpersonal and communication skills:
  • Ability to communicate with various stakeholders and internal parties with a wide range of oversight to gather requirements, overcome objections, negotiate, explain and persuade.
• Project Management Experience:
  • Ability to lead complex projects by providing guidance to technical partners on user experience components of a product; completing business case documents; identifying, documenting and addressing risk; suggesting pricing models for new products; contributing to distribution and marketing approach for new products; managing a project plan to deliver on time and on budget.

-

The base salary for this position is between  $61,900 - $114,500 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.?

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee?has the opportunity to?reach their potential.?

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life?would like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid