Dealer Relations Associate

Who we are:

Our Company was founded on the idea that there are patterns in people’s behavior that, with the right logic, can be used to predict future outcomes. We are a small but rapidly growing organization that works in partnership with our customers to create solutions that are simply not found anywhere else. We work in groups rather than in structured corporate hierarchies; our culture is creative and entrepreneurial where everyone contributes to company goals in very real way. We are a hardworking group, but we have a lot of fun with what we do and are looking for new people with a similar mindset to join the organization.
 

What we do:

Our proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale. Its micro-­-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI.

What you will do:

Part of automotiveMastermind’s success is attributed to our unique culture and “One Team…” philosophy. The Dealer Relations Associate (DRA) will embody this philosophy and act as an extension of our Dealer Relations Team by providing support in any/all necessary administrative and dealer partner outreach functions. The Dealer Relations Associate will be assigned to support one Director, Dealer Relations along with their team of Dealer Relations Managers, usually made up of 7 to 10 people. Each Director maintains a book of business of 100+ accounts (dealerships) and the Dealer Relations Managers are responsible for servicing these stores in a variety of ways.

Responsibilities:

•          Deliver 3 - 4 virtual user training sessions to our dealer partners each week via Zoom to multiple participants at a time, sharing best practices and efficiencies of our technology.

•          Obtain and submit required marketing co-op related documents which allow dealerships to be reimbursed for part or all of automotiveMastermind’s services via email to dealerships in your market once a month or on a custom request basis. 

•          Coordinate, manage, and escalate dealer support tickets for DRMs and follow up to ensure timely completion and resolution of original ticket.

•          Prepare and build out monthly and quarterly business presentations extracting data and insights from internal metrics and data, namely the Performance Insights Dashboard, in order to highlight utilization, possible attribution concerns and areas of opportunity for dealerships in your market.

•          Execute daily administrative support, carrying out assignments that include but are not limited to: Discounts, MSRP adjustments, Custom Model-Mapping, Adding/Removing new users, Trade Book Adjustments, PS lines, Pre-Owned APRs, Trim Confirmations.

•          Establish a close professional relationship with dealer partners in your market that will foster continued support and reduce the reliance on the Dealer Relations Manager

•          Provide reliable and ongoing communication by phone, Zoom or email, answering any questions or concerns and resolving any issues for dealer partners in your market.

•          Provide additional support on other assignments based on your team’s needs, including but not limited to additional reporting, virtual user training, custom reports, and other ad-hoc requests.

Who you are:

•Bachelors’ degree in Business, Management, Marketing or a related field.

•3 - 5 years professional experience working in sales, marketing, or customer service.

•Proficient in Microsoft Suite products, Excel, Word, OneNote, and PowerPoint.

•Experience working with CRM tools, Salesforce and are at ease with technology.

•Minimum 2 years working in a high-volume client support or onboarding role.

•Experience working in a software or automotive retail environment is preferred.

•Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.

•Strong ability to establish rapport and develop meaningful relationships with your clients.

•Strong aptitude for problem solving, including research and cross departmental collaboration.

•Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way.

•Eager to perform as part of a larger team and work independently to schedule and prioritize your work.

•Think quickly on your feet and handle ambiguity.

•Strong attention to detail.

•Ability to take on multiple projects as part of a team or independently, while managing competing deadlines.

•Regularly assess your own performance and adapt your work to achieve better results

•Continually look to improve your professional career, as well as strive for personal growth.

•Commutable to our London, Ontario office.

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Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

US Candidates Only:

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

IHS Markit is now part of S&P Global

We’re working hard to integrate our businesses. In the meantime, be sure to also visit spglobal.com/careers to discover all our combined company has to offer.


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