Project Coordinator

Project Coordinator
 

WinAir is reimagining how we do business and our customers are at the forefront of this exciting change. As the Project Coordinator (Documentation) you will be responsible for writing, distribution, collection, storage, and maintenance of our company’s documentation. You also will play an integral part in how we interact and support our customers by revamping our product help and creating a brand new experience for our customers through a self-serve Knowledge base ecosystem. You will be part of a Project Management team, reporting to the Project Manager, and will collaborate on all documentation needs within our Production Team, Sales and Marketing Team, Services Team, Technical Review and Business Analyst Team, and Subject Management Team.

This diverse role gives you the opportunity to utilize your skills in enhancing marketing materials, standardizing the internal confluence resource centers, organization of help and knowledge base documentation, and working with the operations team by ensuring our Standard Operating Procedures are updated and follow best practices. In this role you will have the opportunity to utilize the skills you’ve built along your career to help shape the future of WinAir and impact our customers overall experience. This role is perfect for you if you’re a self-starter who is passionate about organization, has an entrepreneurial spirit, and wants to impact the future of a business.

NOTE: This opportunity has a full-time remote option for candidates residing in Canada.

Responsibilities

• Assist with the planning, development and implementation for publishing software solution for context-sensitive help and the development of a customer facing knowledgebase.
• Organization and standardization of all internal Confluence spaces and pages.
• Works closely with SMEs to gather documentation information.
• Creates and designs technical documentation, user guides, online help and content library creation and maintenance.
• Supports the development of sales tools, brochures, product overviews, product specifications, training syllabuses, manuals, and installation guides.
• Study documentation requirements and ensures a compliant document is developed.
• Proposes methods, processes, or tools to improve documentation creation and maintenance efficiency.
• Assist with the creation of the WinAir style guide.
• Conducts usability reviews prior to distribution.
• Initiates modifications to the documentation after a release.
• Maintain an industry-standard technical document format for all WinAir documentation.
• Assists with the creation and maintenance of WinAir processes, policies, and procedures (SOPs).
• Assist the Business Development team with writing grant proposals or RFPs upon request.
• Other ad hoc duties, as requested

Qualifications

Required

• Technical degree, diploma, certificate or equivalent in a related field or a comparable combination of education and experience.
• A minimum of 3 years of experience related to documentation and help authoring tools
• Experience with relevant systems and tools such a Jira and Confluence.
• Experience developing online help and knowledgebase.
• Exceptional organizational, interpersonal, and communication skills
• Effective time management and project prioritization skills, multi-tasking
• Solid communication and interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to handle multiple priorities and assignments.
• Strong interpersonal skills.
• Able to work both collaboratively and independently.

Preferred

• Previous experience in a Project Administration or relevant role is an asset.
• Familiarity with project management applications (e.g. Confluence, Jira, etc.) is an asset.
• PMP is an asset but not a requirement.

Additional Information

Why Work for Us?

We offer competitive compensation package based on experience and a proven track record of success, relative to the deliverables of the role. Benefits offered at WinAir include: extended healthcare, dental, EAP, RRSP matching, etc.

We are also proud to offer a flexible work schedule maximizing good work-life balance, different social committee events, and quarterly Town Hall meetings to foster teamwork and a strong, long-lasting work relationship.

Do you want to hear more about what we can offer? Why not check out our website and see what is available? We are hiring for different roles and would love to hear from qualified individuals like yourself!

We are looking for a proactive team player who will play a key part in our organization as a product/support Subject Matter Expert (SME), with the capability and cross-functionality to support various teams and initiatives throughout the business lifecycle. With immense industry knowledge, a successful candidate will be seen as a valuable resource in areas including, but are not limited to: product support, training, aircraft services, technical writing, business/technical analysis, and/or quality assurance.

Are you looking for an exciting career opportunity where you can put your industry knowledge and experience into practice and help both internal and external clients? Reach out to us and find out what we can offer!

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