Job Expired
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
This posting has expired and applications are no longer being received and this job does not show up on the main job list.
| Location: | London, ON |
| Date Posted: | Jul 28, 2021 |
Job Description
Who you are:
You will provide administration and user support for Salesforce at Ivey Publishing. You will be responsible for configuring and maintaining Salesforce and, using your proven Business Analyst skills, you will enhance operational efficiency and deliver a positive customer and user experience to Ivey Publishing operations, which include internal stakeholders and world-wide external users. As the internal Salesforce expert within Ivey Publishing, your knowledge and expertise enables you to guide, train, and mentor those in the department on the effective use of Salesforce. You possess a strong understanding of cloud-based business applications, extensive experience with data management and reporting, and the ability to manage multiple projects.
Ivey Publishing is the leader in providing business case studies with a global perspective, working with authors from around the globe to bring their case to classrooms internationally. With over 8,000 products in our own collection, Ivey Publishing adds more than 350 case studies each year. Our cases are lauded by the academic community as meeting the rigorous demands of management education by responding to the ever-changing needs of business and society. If you are excited about the opportunity to work for Canada’s most prestigious business school, working alongside the brightest staff, students and globally recognized faculty, then this is the place for you!
What you’ll do:
Salesforce Administration
What you have:
Required Education and Experience:
Skills and Abilities:
Location: London, ON
Position Type: This is a full-time (35-hours/week) 3-year renewable contract with full benefits.
Typical Hiring Range: Based on the salary band for this role, external candidates can expect to be offered a starting salary in the range of $73,500- $91,900. When determining salary we consider the market, candidate experience, as well as internal equity. Once in the role, successful candidates will have the opportunity to progress through the range and beyond the hiring range of the band, through annual increases. The maximum salary for this band is approximately 20% higher than the top end of the hiring range.
Interested?
Do you think you would be a good fit for the role? Are you excited about the opportunity to reach your full potential through a career at Ivey? Tell us why and submit your resume and cover letter today!
Note: Application will close August 5, 2021.
Diversity & Accommodation:
Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodation for interviews or other meetings, please contact Ivey Human Resources at hr@ivey.ca or by telephone at 519-661-2111 ext. 85771.
You will provide administration and user support for Salesforce at Ivey Publishing. You will be responsible for configuring and maintaining Salesforce and, using your proven Business Analyst skills, you will enhance operational efficiency and deliver a positive customer and user experience to Ivey Publishing operations, which include internal stakeholders and world-wide external users. As the internal Salesforce expert within Ivey Publishing, your knowledge and expertise enables you to guide, train, and mentor those in the department on the effective use of Salesforce. You possess a strong understanding of cloud-based business applications, extensive experience with data management and reporting, and the ability to manage multiple projects.
Ivey Publishing is the leader in providing business case studies with a global perspective, working with authors from around the globe to bring their case to classrooms internationally. With over 8,000 products in our own collection, Ivey Publishing adds more than 350 case studies each year. Our cases are lauded by the academic community as meeting the rigorous demands of management education by responding to the ever-changing needs of business and society. If you are excited about the opportunity to work for Canada’s most prestigious business school, working alongside the brightest staff, students and globally recognized faculty, then this is the place for you!
What you’ll do:
Salesforce Administration
- Maintain profiles, roles, users, security settings, sharing rules, etc.
- Supporting data and data integrity, including data updates, diagnose causes of data inaccuracies, and propose solutions for correction and prevention.
- Support and perform report and dashboard creation, enhancement, and training.
- Evaluate and review new releases by Salesforce and communicate possible impacts to Ivey Publishing.
- Create and manage custom objects, fields, formulas, validation rules, workflows and processes.
- Support and maintain third party apps that work in conjunction with, feed data into, or use data from Salesforce (e.g. FormAssembly).
- Create and maintain system documentation, ensuring it is up to date for users.
- Maintain a holistic view of all business processes and users in the system to ensure all solutions work towards a desired future state.
- Troubleshoot and provide support on any user issues.
- Work with Ivey IT to identify and resolve integration issues that require IT involvement
- Optimize individual and team performance related to the usage of Salesforce by working across multiple business functions to identify, document, and implement streamlined business processes
- Participate in the development of a Salesforce Strategy/Roadmap, including identifying opportunities for improvements.
- Contribute to the planning and execution of approved solutions, including documenting technical and business requirements, training, documentation and ongoing support.
- Facilitate change management, including documentation and training for Salesforce users on new features
- Conduct business process review and analysis, proposes solutions to supervisor.
- Develop and deliver training to Salesforce users on org structure and process best practices to support and increase user adoption.
- Interact with department staff and managers to bring forward project opportunities that promote operational efficiency and improvement.
- Evaluate and recommend new AppExchange apps, plug-ins and related tools that contribute to achieving business goals and strategies.
- Research, diagnose and evaluate the system to identify possibilities for performance and process solutions and enhancements for all aspects of the business.
What you have:
Required Education and Experience:
- Successful completion of a University degree or College diploma in a related field
- Minimum of 5 years in a role involving Salesforce support and/or administration
- Experience with Salesforce Lightning Interface required
- Experience with data migration and integration
- Knowledge and experience with Commerce Cloud, FormAssembly and Tableau software is an asset
- Salesforce Administrator Certification preferred
Skills and Abilities:
- Exceptional attention to detail and excellent problem solving abilities
- Analytical, self-motivated, capable of organizing your time well, and work efficiently without close supervision.
- Track record of working independently as well as collaboratively on a team, keeping all members and stakeholders well-informed about both positive and negative situations
- Excellent written and verbal communication; influencing and presentation skills
- Ability to multi-task, and handle urgent interruptions with high level of professionalism
- Lifelong learner with the drive to explore and adapt to new technologies
- Ability to cleanse and manipulate large amounts of related data, using Excel, DataLoader, other business tools
- Ability to understand business requirements and convert them into technical solution designs, reports and dashboards
- Proven ability to evaluate 3rd party software against business needs
- Proven track record of business process analysis, mapping and documentation
- Demonstrated ability to design and document functional requirements, use cases and acceptance criteria
- Ability to understand business requirements and convert them into technical solution designs, reports, dashboards
Location: London, ON
Position Type: This is a full-time (35-hours/week) 3-year renewable contract with full benefits.
Typical Hiring Range: Based on the salary band for this role, external candidates can expect to be offered a starting salary in the range of $73,500- $91,900. When determining salary we consider the market, candidate experience, as well as internal equity. Once in the role, successful candidates will have the opportunity to progress through the range and beyond the hiring range of the band, through annual increases. The maximum salary for this band is approximately 20% higher than the top end of the hiring range.
Interested?
Do you think you would be a good fit for the role? Are you excited about the opportunity to reach your full potential through a career at Ivey? Tell us why and submit your resume and cover letter today!
Note: Application will close August 5, 2021.
Diversity & Accommodation:
Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcome applicants from diverse backgrounds.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodation for interviews or other meetings, please contact Ivey Human Resources at hr@ivey.ca or by telephone at 519-661-2111 ext. 85771.