Manager, Resource Planning & Analytics Delivery

About Northern

At Northern, we thrive at the intersection of technology, marketing, and analytics. Our team delivers exceptional client experiences using innovative solutions and advanced analytics. We value collaboration, strategic thinking, and operational excellence.

Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.

What We’re Looking For

We are seeking a Manager, Resource Planning & Analytics Delivery to join our growing Data Analytics team. This hybrid role is responsible for optimizing team operations, resource planning, and supporting project delivery to ensure client satisfaction and business success.

Our Connected Workplace Program gives you the option to choose a remote, hybrid or in-office workspace! (Within Canada)

Benefits of Becoming a Northerner

In exchange for your talent, Northern offers:

• Benefits Plans, HSA, Maple Health
• Employee Wellness & EAPs
• Fitness Reimbursement and Vet Care Programs
• RRSP Matching
• Profit Sharing
• Flexible work to promote work-life integration
• Home office allowance
• Referral bonus program, company social events, and more!

What You’ll Be Doing

• Monitor the project pipeline and allocate resources effectively across internal staff and contractors.
• Partner with HR to recruit, onboard, and support contractors with the right skills and company fit.
• Conduct regular check-ins to assess capacity, workload, and project health.
• Identify resource gaps and propose solutions, including reallocation or hiring.
• Ensure compliance with internal processes and maintain quality standards.
• Serve as the primary point of contact for team members and contractors, providing guidance and support.
• Develop dashboards, reports, and forecasts using Excel, Google Sheets, Tableau, Power BI, or SQL.
• Manage full project lifecycle from intake to completion, ensuring timely, on-budget delivery.
• Monitor project hours, flag discrepancies, and implement corrective actions.
• Review and distribute weekly burndown reports and monthly invoicing.
• Act as an expert in client business, analytics/technology trends, and best practices.
• Consult with clients on project prioritization within available resources.
• Lead internal teams, contractors, and workflow processes.
• Draft project documentation (findings, recommendations, technical specs) with team support.
• Influence clients to make timely, clear decisions.
• Communicate effectively between clients and the delivery team, resolving escalations.
• Support revenue growth and program profitability.
• Develop time and value estimates for proposals and SOWs.
• Provide clients with strategic marketing and technical guidance.

What You'll Bring

• Bachelor’s degree in Communications, Analytics, Marketing, Technical, or a related field.
• 5+ years managing projects, resources, and operations in web, technology, or agency environments.
• Project management experience with strong knowledge of PM tools, philosophies, and processes.
• Expertise in Adobe Analytics, Adobe Experience Platform, Adobe Target, or other Adobe Experience Cloud tools (certifications a plus).
• Strong understanding of data analytics, visualization tools, and reporting (Tableau, Power BI, SQL).
• Experience sourcing, onboarding, and coordinating technically skilled contractors.
• Advanced Excel/Google Sheets skills for allocation, utilization tracking, and reporting.
• Excellent communication, interpersonal, and stakeholder management skills.

Why Join Northern Commerce?

• Be part of a high-performing, collaborative team.
• Work on exciting analytics projects with leading brands.
• Opportunity to drive operational excellence and team strategy.
• Hybrid work environment with flexibility to balance remote and in-office collaboration.

Equity and Diversity

Northern welcomes applications from all qualified individuals and is dedicated to fostering a culture of inclusivity, employment equity, and diversity in the workplace. We encourage candidates from all backgrounds to apply, including but not limited to members of visible minorities, Indigenous peoples, individuals with diverse abilities, and those of all gender identities and expressions.

We are also committed to ensuring an inclusive and accessible recruitment process. Accommodations are available at every stage of the hiring process. If you require support or adjustments to participate fully, please let us know when you apply, and we will work with you to meet your needs.