Senior Client Services Specialist

The Senior Client Services Specialist is a key customer service and client relations role within the Audit and Claim Verification Program (ACVP). The Specialist is responsible for ensuring client-facing communications are timely, accurate, and delivered with a strong customer centric focus. The incumbent will also work closely with internal and external stakeholders to develop strong relationships with ACVP for the Public Services Dental Care Plan (PSDCP)/ Pensioners Dental Services Plan (PDSP) and Public Services Health Care Plan (PSHCP).   

What you will do? 

• Coordination of client requests for information on reporting for PSDCP/PDSP and PSHCP  

• Developing and contributing to the production of and dissemination of high-quality reports and presentations suitable for a range of internal and external stakeholders 

• Performing data analytics by defining problem statements, identifying relevant datasets, and leveraging data analytics tools available to derive insights 

• Works closely with clients to navigate audit outcomes at the conclusion of audits  

• Builds strong relationships with our Public Service Plan team and the Plan Sponsors by delivering timely, accurate and in-depth information to our Plan Sponsors with respect to our Audit program and plan member investigations 

• Demonstrating strong working knowledge of and compliance with audit methodology 

• Responsible for written correspondence relating to both internal and external clients with respect to the Audit and Claim Verification Program  

• Reviewing, drafting and/or presentation of internal policies/process documentation for PSHCP & PSDCP/PDSP 

• Co-ordinate with and communicate with the ACVP internal and external delivery partners 

• Attends client speaking engagements as required 

What you will bring? 

• Post-secondary degree or equivalent work experience? 

• Understanding of Life, Health & Dental operations, and their dynamics?  

• Proven customer service skills and client relations 

• Excellent communication skills, both verbal and written, including experience delivering presentations and drafting formal audit reports 

• Ability to manage multiple demands with tight deadlines is necessary 

• Strong technical skills? 

• Strong continuous improvement focus? 

• Experience and strong knowledge in using Excel, Power BI, Data Analytics tools and CDP2

• Ability to work independently and collaboratively at all levels? 

• Bilingual in French and English: Ability to read and write in French is an asset

• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

• This position is Hybrid Firm 3 Days in the Office 

The base salary for this position is between  $52,800 - $ 97,700 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves?the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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