Technology Support Specialist - Help Desk

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Department of Western Technology Services (WTS) is a central resource committed to support the teaching and research missions of the University by providing high-quality and cost-effective technology solutions and services to the campus community. WTS works collaboratively with other IT groups within Western’s faculties and support units, to leverage central supported technology solutions and services where it makes sense.

Responsibilities

The Technical/Research Support 1 will be responsible for carrying out research functions in collaboration with principal investigators, staff, and students.  The incumbent will maintain equipment, order supplies,  set up and conduct tests and experiments in adherence with prescribed procedures.  The incumbent will maintain records, and analyze, summarize and compile data and results for dissemination.

Qualifications 

Education:
-   College diploma in an information technology field or a university degree with a
minor in an information technology field

Experience:
-   1 year experience providing technical support and customer service (experience in higher education field preferred)

Skills, Abilities & Expertise:

• Ability to work independently and collaboratively in a team environment

• Seeks and shares relevant information, opinions, and judgments

• Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions

• Applies new knowledge and skills to practical use on the job; furthers learning through experience in practicing new approaches and behaviors

• Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner

• Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy those expectations

• In depth Knowledge of computer system administration, including computer networks, operating systems, and application software

• Basic knowledge of email delivery technologies such as SPF records

• Basic knowledge of VoIP telephony technologies

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth.  Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre.  Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application.  In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications.  Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

Please Note:

Effective September 7, 2021, all employees and visitors to campus are required to comply with Western's COVID-19 Vaccination Policy.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.



Apply