Integration Manager (Bilingual - French and English)

ou Want to Work Here!

Are you looking to work for one of the innovative and exciting technology companies in the automotive industry? Are you located in Canada and looking for a remote position? Are you looking to work for a company that values their employees by providing a fantastic and flexible company culture? If you are looking for a challenge and an opportunity to grow with an amazing team of people, Mobials wants to hear from you!

About the Role

The Integration Manager role is focused on driving adoption and usage of our software by successfully onboarding our customers. You will communicate product value and lead customers in product demos in addition to tailored training sessions. You will uncover customer pain points, collect valuable feedback and voice customer concerns to the department to further develop content and improve the onboarding process. You are a confident, self-starter with the ability to problem solve on the fly. You possess excellent communication skills, a high degree of initiative, and you maintain a customer-first focus.

Responsibilities

• Execute an onboarding process for all customers (new/upgraded) and minimize the time-to-first-value.
• Maintain strong relationships with customers to help drive loyalty and engagement.
• Conduct training sessions with all customers in the first 90 days to ensure competencies in lead handling in order to help them in achieving their goals.
• Collect feedback from customers to develop and/or refresh content for educational training sessions and product demos.
• Drive usage of product features contributing to customer engagement and retention throughout the onboarding period.
• Support the integration of AutoVerify tools into the customer's technology platform.
• Provide account support by adding users, updating system preferences, and resolving technical issues quickly as needed.
• Follow a 30-day high touch onboarding process with customers to ensure satisfaction, re-communicate product value and ensure a high level of support in the critical first 90 days.
• Perform the initial Playbook call in collaboration with the Account Manager.
• Input accurate and up to date customer information in our CRM database (HubSpot).
• Work closely with Sales and Account Managers to ensure strategic alignment and healthy transition of relationships.

Job Requirements

• Fluency in both English and French is a must.
• 2+ years of SaaS customer success, engagement and/or onboarding experience.
• Experience training and onboarding customers to an online platform.
• Experience hosting product demos and/or training sessions.
• General understanding of HTML is an asset.
• Experience with or knowledge of Jira and/or Hubspot is considered an asset.
• A passion for creating a memorable customer experience.
• Excellent written and verbal communication skills.
• Dedicated team-player who thrives in a fast-paced environment.
• Highly intuitive, receptive to feedback and has a contestant desire to learn and improve.
• Self-motivated with the ability to work well independently.
• Strong interpersonal, organizational, and problem-solving skills.
• Proven ability to coordinate multiple competing priorities.

Who We are Looking For

• You are not scared to ask questions, rather, you are always wanting to learn.
• Curious learners = creativity = innovation = positive change
• Great attention to detail.
• You like to work with a team.
• You are not scared to offer your opinion. We value diversity of thought.
• You take great pride in yourself and your work … you are a fan of you!

Life at Mobials Inc (You WANT to read this part!)

• A remote first work environment.
• Hotel desking is available in the head office location in London, ON.
• Education & personal development - we expect everyone to be learning and growing and we will support you, including financial support.
• Work life balance - Mobials allows flex-time scheduling and has competitive vacation benefits. We understand that life happens!
• Benefits - there is a company-wide, company paid flex plan health and dental program.
• DPSP - We help invest in you and your future.
• Social committee - we organize socials regularly (Virtual Bingo, Virtual Lunches, Beach Day, Virtual Trivia, Disc Golf etc.)

We encourage applications from persons with disabilities and will provide support throughout the recruitment process, including accommodation that takes into account an applicant’s accessibility needs.

While all submissions are appreciated, only those candidates selected for an interview will be contacted.

All applications will be held in strictest confidence.

Apply Now