Fraud Prevention Operations Manager

Join the CARFAX team as a Fraud Prevention Operations Manager

When was the last time you bragged about where you work? At CARFAX, we do it every day. Why? Because we’re proud to work for a company with a strong mission and trusted brand. We’re proud to work with people who care about what they do and work hard every day to deliver their best. And just announced, the return of the 4-day work week from May 30th to Labour Day! We've created the type of company culture where the term, "work-hard play-hard" isn't just a catching saying, it's part of the #CARFAXdifference! 

CARFAX is seeking an experienced Fraud Prevention Operations Manager to join our Finance team. This position will work closely with the Director, FP&A and Fraud Prevention and the Fraud Prevention Product Manager to build policies and process and recommend product solutions to prevent revenue leakage.  This is a new role at CARFAX is focused helping protect CARFAX and our customers.  A great candidate is a process-oriented problem solver, critical thinker, and entrepreneurial, while the ideal candidate has experience building a fraud prevention function from the ground up.

As a Fraud Prevention Operations Manager, you will:

• Build new processes and policies that will allow CARFAX to effectively detect, respond to, and prevent fraudulent behavior and account misuse
• Expand detection reporting and analyze Dealer behavior; Guide a new team of ML/AI Engineers
• Partner with the Fraud Prevention Product Manager to recommend and test fraud mitigations within and across CARFAX products
• Monitor revenue leakage; Find new ways to convert leakage to revenue
• Collaborate cross functionally with our Account Protection Team, Product, IT, Finance, Legal and others on a regular basis
• Manage communications to external CARFAX customers
• Grow and manage the Fraud Prevention team

To be considered for this role, you will need:

• 8-10 years’ progressive leading projects and implementation, including 2-3 years’ experience in fraud and account protection
• Experience with online identity, authentication, authorization and access management, online payment fraud, Trust & Safety, risk control or anti-fraud function
• Ability to think strategically and at the same time, be comfortable diving into the details and staying on top of tactical execution
• Proven ability to work cross functionally
• Proven presentation skills, including an ability to effectively communicate with both business and technical teams
• Basic SQL skills or willingness to learn
• Advanced Excel skills required with experience performing in-depth business analytics
• Ability to track and prioritize multiple simultaneous tasks
• Excellent written/oral communication skills

About CARFAX

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.