Learning Advisor (Hybrid)

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

• explore many career paths and follow your passion
• continuously learn and grow professionally
• be recognized for the great work you do
• participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

We are establishing our new head office in London and looking to grow our team! .

Our people have different ways of working and lifestyles. We’re committed to a mix of working in the office, in the field and from home. You have some flexibility in terms of where and how work gets done to help you balance your personal life and career goals.

This job may require travel to Toronto or in other locations across Ontario for in office days, training, or events.  In office days are typically held monthly.  Travel reimbursement will be provided in accordance with WSIB policies. 

This is a temporary assignment, up to 10 months, open to all offices.

Salary Grade:  214        From:  $101,331.63  To:  $119,213.59

Job Summary

In partnership with internal and external business partners, lead the research, design, development and execution of learning, talent and organizational development solutions to build capability and improve organizational effectiveness and efficiency. Align solutions to ensure they are building the capabilities required now and for the workforce of the future.

Provide expert advice and consultation to all levels of leadership on talent and learning initiatives. Lead and manage the assessment, design, development, implementation and evaluation phases of learning solutions and programs for employees and management of customer facing clusters.

Act as an ambassador for talent, learning and development to establish a continuous learning culture.

Build strong relationships with the business to become a trusted partner in achieving business results.

Major Duties & Responsibilities

1. Influence, consult and collaborate with all levels of WSIB management to identify, assess and analyze talent, learning and performance needs in order to achieve business outcomes:

• Build strong relationships with business leaders and subject matter experts (SME’s) and instill sound consultative partnering into the overall learning culture
• Conduct needs assessments, identifying scope and providing advice in determining learning needs of the business
• Develop/use information gathering tools (i.e. individual interviews, focus groups, questionnaires, on the job observation, etc.) to gather sufficient information relevant to the business and learners from various sources; research and consultation with business cognizant of budget, environmental or other constraints to identify learning solutions;
• Analyze and identify learning and non-learning factors affecting performance, having regard for enablers and barriers to performance, including; feedback, motivation, incentive, skill and knowledge and in partnership identify methods of addressing each in support of successful performance improvement
• In consultation with the learning team, taking a design thinking approach, prepare and recommend sound, learner experience solutions. This includes a range of options for meeting desired business outcomes and the strengths and weaknesses of different approaches, including the use of technology and on the job learning experiences to influence business partners to accept the recommended learning solution.
• In collaboration with business partners, plan, modify and/or design and develop multi-level blended learning solutions (such as on-the-job, mentoring, coaching, self-study, on-line or instructor led), tailoring the curriculum and delivery methodology in support of the business strategy and in accordance with the continuous learning model.

2. Act as a content curator accountable for gathering, organizing and updating relevant learning artifacts (ex. courses, articles, videos, photographs/drawings, blogs, research reports, case studies, and other types of digital learning objects.) Support implementation and delivery/facilitation of learning solutions in conjunction with learning partners, business SME’s and key stakeholders:

• Develop and implement train-the-trainer curriculum and sessions for SME’s
• Support implementation and delivery/facilitation of in-person and virtual learning
• Identify and drive the use of common learning solutions across multiple business areas for consistency and efficiency
• Ensure learning material is continually updated and accurate
• Market available learning opportunities to employees and leadership

3. Lead post-learning evaluation activities to assess and evaluate the efficiency and effectiveness of the learning program/opportunity and/or services for achieving desired business, performance and learning outcomes:

• Leverage data analytics to forecast trends and provide proactive advise/recommendations on talent/learning interventions to support business goals
• Work with business partners to develop evaluation plans that could include surveys, focus groups, testing, data analysis and observation activities
• Provide reports and recommendations on outcomes, trends and continuous learning opportunities

4. Manage business partner relationships, by achieving and maintaining satisfaction, managing expectations, maintaining credibility and obtaining buy-in:

• Use open and positive communication and influencing skills to motivate business partners
• Work with business partners to identify root cause of issues, define skills gaps and help identify actions to improve business performance
• Customer focused with an ability to facilitate, encourage, and persuade cooperation between diverse operational stakeholders
• Clearly communicate ideas and learning solutions to ensure ideas are accurately reflected and understood by all parties
• Maintain current industry best practices, including new thinking and new approaches.
• Maintain excellent business relationships with internal and external stakeholders, including vendors and contractors.
• Work with vendors to ensure they provide highest quality of service

5. Act as project leader in concurrent learning projects and/or liaise and participate in projects and committees requiring learning solutions adhering to project management best practices

6. Act as a change agent in partnership with business areas, including Corporate Communications, to influence WSIB employees and management in the benefits of blended and/or continuous, performance-based learning solutions. This may involve aligning learning solutions to the change, accepting and adapting to change, assimilating corporate changes, gaining commitment, synthesizing new information, work collaboratively with the business leads and Corporate Change and handling highly sensitive and confidential information related to organizational design changes.

7. Facilitate sessions with colleagues within the branch to educate and develop skill sets.

8. Demonstrate strong business acumen including legislation, policy and business objectives in order to align learning to business goals. Liaise with business partners, maintaining awareness of plans and collaborating with all levels of management in order to stay apprised of any changes to people, processes and technology in order to forecast future training needs. Contribute towards the evolution of our learning function by bringing innovative approaches, and by keeping current with new insights and technologies in the market through association and/or linkages with organizations such as Corporate Leadership Council, The Institute for Performance and Learning (I4PL), association for Talent Development (ATD), Bersin & Associates, the Canadian Community for Corporate Educators and other external professional organizations.

9. Perform other related duties as assigned or required.

Job Requirements

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact talentacquisitioncentre@wsib.on.ca.  If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.  

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.