Data Systems Analyst

We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 

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Be your best at Canada Life.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Toronto, London, Winnipeg. 

Role description 

What you will do 

• Independently work with subject matter experts (SME) from across the organization to identify and document current state processes and to identify process improvement opportunities

• Engage with team members to identify and document alternatives and recommend future state processes that improve the customer experience and drive efficiencies for the organization

• Collect, clean, analyze and visualize data to inform data driven decisions
• Work with system SME and data product SME to create mapping of data between source systems and data product
• Identify and document data requirements to meet business outcomes
• Work closely with the delivery team to identify, coordinate, and consolidate dependencies to deliver on the release plan
• Work closely with the Tech and Data team members to ensure adequate testing by contributing to test plans, identification of test situations and test cases, execution of test plan and verification that test results meet business expectations
• Identify, escalate and contribute to the resolution of issues and mitigation of risks

What you will bring 

• Strong fact-finding skills – Ability to elicit and consolidate requirements from multiple stakeholders
• Action oriented - Ability to quickly consume information and translate it into meaningful action

• Exceptional critical thinking skills - Ability to identify and document the happy path as well as all the edge cases

• Excellent written and verbal communication skills - Ability to communicate complex messages and trade-offs clearly to both technical and non-technical audiences
• Well-developed collaboration skills - Ability to build strong relationships with a diverse set of stakeholders at all levels of the organization, ability to conduct workshops
• Demonstrated attention to detail - Ability to produce high quality output under strict and accelerated timelines
• True flexibility and adaptability - Ability to work in ambiguous situations; resilient and tenacious with a propensity to persevere
• Previous experience in creating process flows, documentation, data mapping and analysis, functional testing and validation
• Comfortable with handling and analyzing large amounts of data including querying, mapping between systems etc.
• Broad knowledge of insurance domain (Group life/health/disability) and understanding of underwriting, policy administration, enrollment and claims systems
• Working knowledge of navigation in mainframe systems
• Strong understanding of Azure cloud, Data Warehousing and Data Analytics flow
• Working knowledge of Azure Synapse Analytics, Azure Data Factory and Azure SQL
• Previous experience with data analysis and visualization tools preferred (Tableau and Power BI)
• Strong knowledge of Agile

Mindset/Behaviors:

• Challenger mindset and passion to challenge status quo to find new solutions and drive out of the box ideas – embraces change
• Believes in a non-hierarchical culture of collaboration, transparency and trust across the team
• Has a learning mindset to take on versatile roles as needed

Apply now