System Administrator, Co-op

Working HereAt CARFAX Canada, we’re more than just obsessed with cars. We’re obsessed with data and using it to help millions of Canadians buy, sell and maintain cars - but you can learn that on our website. Let’s talk about the sweet perks you’ll get when working here (i.e. what you actually want to know): Some days you’ll be taking in-house leadership training courses, other days you’ll be eating a catered lunch with your teammates. Grab a seat in the state-of-the-art office at 100 Kellogg Lane and collaborate the day away. What’s that, it’s the summer? Well, the 4-day work weeks have kicked in; enjoy those extra paid days off! Why not use one of your paid volunteer days to give back to your community? What else can we list? Competitive wages, amazing benefits like a wellness spending fund, a company-matched pension program, monthly “work from anywhere” days, yearly performance-based bonuses, health and wellness programs, a literal award-winning culture, parental leave top-ups and all kinds of social events. To top all of this off, every day you get to choose how you get to do meaningful work with incredible people. So, looks like we’re obsessed with a few things here – data and our people! Key InformationEmployment Status: Full-time temporary placementDuration: 4 months (Target Date: January to April 2025)Positions Availabile: 2Job Type: On-site with work-from-home flexibility Location: London, Ontario*Please note that we have two operating entities in Canada, CARFAX Inc., and CARFAX Canada. This position is with CARFAX Canada. Job DetailsReporting to the Manager of IT Operations, the System Administrator, co-op will work closely with the business to provide a wide range of technology support for all office hardware and software. You will act as the first line of support and play a crucial role in assisting with various IT Support requirements.Join our team as a System Administrator, co-op and embark on a rewarding journey to enhance your tech skills. As the ideal candidate, you'll bring a passion for technology, strong communication, and customer service abilities to the table. You will collaborate with our team, gain valuable experience, and make a significant impact. This internship is your gateway to a successful IT career, offering a supportive and dynamic learning environment. Position Responsibilities

• Act as the first line of support and assist with other IT Support requirements as needed.
• Monitor and follow up on support tickets, ensuring timely and satisfactory issue resolution.
• Perform the onboarding and offboarding of user accounts, including guest and temporary accounts.
• Aid in the deployment and management of desktop applications and office hardware.
• Support and manage CARFAX Canada’s suite of Microsoft services, including but not limited to Office 365, Active Directory, File server, Exchange Online, Entra ID, and SharePoint.
• Provide support for collaboration tools such as Zoom and Slack.
• Assist with enforcing CARFAX Canada policies regarding the use of computers and mobile devices by actively flagging any compliance breaches for resolution.
• Participate in IT initiatives, including the research, evaluation, and deployment of new software and hardware.
• Collaborate with other departments to identify and fulfill technology needs.

Education and Experience Required

• Currently enrolled in a degree or diploma program in computer science or a related field.
• Demonstrated technical skills in a Microsoft-based environment, including Active Directory, Entra ID, Windows 11, and Windows Servers.
• Familiarity with MacOS and Mac management. Specific experience with the JAMF Mac management suite would be an asset.
• Experience with desktop and application management tools. Familiarity with Intune, Defender for Endpoint and Jamf would be an asset.
• Strong technical skills with mobile platforms, such as iOS and Android.
• Proficiency in business software, particularly Microsoft Office365.
• Basic networking skills.
• Experience in utilizing PowerShell for command-line interface management of Active Directory, Entra ID, and Office 365 services, as well as for general administration of end-user workstations would be an asset.
• Experience with Atlassian products like Jira and Confluence would be an asset.
• Familiarity with MS Azure Cloud is beneficial.
• Excellent problem-solving abilities, interpersonal skills, and communication skills.
• Exceptional organizational and planning skills.

Equal Opportunity EmployerCARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email hr@carfax.ca. If you are interested in applying for this position, please visit our website https://www.carfax.ca/careers. Applications will be accepted until October 30, 2024.  We thank all applicants for their interest; however, only those selected for an interview will be contacted.  About UsCARFAX’s mission is to help millions of people shop, buy, service and sell used cars with more confidence. As a leader in vehicle history and valuation, CARFAX provides impartial and comprehensive information for consumers and the automotive industry. CARFAX‘s Canadian headquarters in London, Ontario supports Canadian and U.S. markets, drawing on billions of data records from thousands of sources, enabling used vehicle buyers and sellers to make informed decisions. CARFAX is consistently recognized as a top employer and business. CARFAX is a part of S&P Global (NYSE: SPGI). Find out more at www.carfax.ca and connect with CARFAX on Instagram, Facebook and LinkedIn.  Our values serve as the foundation of our culture by helping inform the actions and behaviours that make us successful. We strive to integrate these values into how we collaborate, navigate challenges, and make decisions daily. Objective – Guided by facts, driven by results.Transparent – Clarity through open and honest communication.Customer advocate – Putting the customer at the center of everything we do.Solutions oriented – Turning challenges into opportunities.Integrity – Where honesty meets action.