Senior Business Analyst

Classification & Regular Hours

Hours per Week: 35

Salary Grade: 15

Please note, this position is located on-site and in-person at Western University in London, Ontario. The role is a 1-year temporary full-time contract opportunity with benefits.

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Department of Western Technology Services (WTS) is a central source committed to providing high-quality, cost-effective technology solutions and services to the campus community in support of the teaching and research missions of the University. WTS works collaboratively with other IT groups within Western’s faculties and support units to leverage central supported technology solutions and services where it makes sense.

The eLearning Technology Team is a unit within WTS providing Western faculty, staff, and students with the best possible resources to enable effective use of technology in teaching and learning. We believe in continual learning, and use ongoing research, testing, collaboration and training to develop and maintain a suite of technology tools that are leading edge and endeavour to engage our user community in the best use of these resources.

In 1994, Western established an Instructional Technology Resource Centre (ITRC). The Centre is staffed by a team of undergraduate students and its mandate is to assist Western’s faculty who wish to incorporate the use of technology in their course delivery. The Centre is highly regarded as a valuable resource for faculty. The eLearning Technology team manages the ITRC and provides the mentoring, guidance and leadership to the students who work in the Centre during their undergraduate studies at Western.

The Artificial Intelligence Resource Centre (AIRC) is a new vertical to be instantiated under the eLearning team, and it will mirror the operating model of the ITRC however it will cover a wider cohort of community support with services and resources available to teachers, researchers, staff and students.

Responsibilities

The Senior Business Analyst (SBA) supports the Artificial Intelligence Resource Centre (AIRC) by identifying and enabling AI-related initiatives, including the integration of AI technologies into academic, research, and administrative processes. The SBA learns and interprets the unique business requirements of each unit, and leads the identification, analysis, optimization, and documentation of AS-IS and TO-BE business processes for new and evolving business processes and information systems. In addition to contributing to pre-project work such as PIF/Charters, requirements specifications, user stories, and estimates, the SBA plays a key role in advancing AI adoption across Western by leading change initiatives and envisioning, designing, and implementing innovative, ethical, and scalable AI solutions. The role drives transformational change by guiding units through the process of translating business challenges into actionable AI strategies, ensuring measurable improvements in operational efficiency, digital transformation, and stakeholder satisfaction.

Qualifications

Education:
• University degree in a business, finance or technology related field required
• Evidence of training in business analysis methodologies (e.g., BABOK, Six Sigma, or equivalent recognized frameworks) required
• Advanced coursework or certification in AI, machine learning, or data analytics (e.g., Microsoft AI Fundamentals, Coursera/edX AI courses, or equivalent) preferred
• Professional certification such as IIBA Certification of Capability in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP), Professional in Business Analysis Certification (PMI-PBA), or equivalent preferred

Experience:
• 5 years of experience in a business/systems analysis, process improvement, or business partnering role required
• Experience gathering and translating business requirements into technical specifications for enterprise-level solutions required
• Experience working in a higher education or research-intensive environment preferred
• Exposure to, or involvement in, AI-related projects, such as chatbot implementation, predictive analytics, or AI tool evaluation preferred
• Experience supporting cross-functional teams or working with developers and innovation labs preferred

Knowledge, Skills & Abilities:
• Familiarity with documenting workflows and dataflows to clearly articulate as-is and to-be models
• Understanding of how business analysis fits in as a foundational part of enterprise architecture
• Ability to translate complex business requirements into technical or AI-related concepts for diverse stakeholders, including creating user stories, business/use cases, and specifications of requirement and solutions definition
• Advanced analytical and strategic thinking skills to bring order to complex situations, maintain focus on business objectives, recognize barriers to success, and tackle them effectively
• Excellent communication skills to effectively interact with both technical and non-technical users, including senior leadership
• Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality and innovation
• Ability to establish and build healthy working relationships and partnerships with clients, peers, and external stakeholders
• Proven ability to multi-task and prioritize, consistently producing high-quality work and meeting deadlines in a demanding environment
• Strong digital literacy and data fluency, with advanced computer skills in Microsoft Office Suite and proficiency in project, document, and resource management systems (e.g., Jira, Confluence, Miro, or similar)
• Commitment to human-centric technology use, including consideration of ethics, privacy, accessibility, and inclusive design principles
• Demonstrated ability to lead enterprise-wide, cross-functional projects and drive transformational change through AI adoption
• Expertise in stakeholder engagement, including facilitating consensus among diverse groups and managing complex, multi-unit initiatives
• Ability to lead change management strategies for large-scale technology implementations, ensuring high adoption rates and minimal disruption
• Proven ability to mentor and develop staff and junior analysts, fostering organizational capacity for AI and digital innovation
• Ability to proactively identify and mitigate risks associated with AI adoption, including ethical, compliance, and operational risk
• Commitment to continuous learning and staying abreast of emerging AI technologies, industry trends, and best practices

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.


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