Associate Automation Engineer (Service Now)

Join Team CARFAX as an Associate Automation Engineer.

When was the last time you bragged about where you work? At CARFAX, we do it every day. Why? Because we’re proud to work for a company with a strong mission and trusted brand. We’re proud to work with people who care about what they do and work hard every day to deliver their best. We’ve created the type of company culture where the term, “work- hard play- hard” isn’t just a catchy saying, it’s part of the #CARFAXdifference! One last thing: Our four-day work week continues in Summer 2025!

As an Associate Automation Engineer, you will be at forefront of implementing automated solutions within ServiceNow for both business and IT processes. This pivotal role involves implementation and administration of ServiceNow to result in more economical and faster processes using Automation. 

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the Centreville, VA office subject to change with future business needs.

 As an Associate Automation Engineer, you will:

• ServiceNow Administration: Serve as and Application administrator/developer for ServiceNow.
• Requirements Gathering: Understand user, process, functional and technical requirements.
• Compliance: Adhere to Incident Management, Change Management, SOX and PCI processes. 
• Provide on call support after hours and weekends
• Integration : Assist with integrating ServiceNow with ServiceNow with other tools and solutions.
• Standards and Procedures: Help develop, document and implement enterprise standards and procedures. 
• Collaboration: Assist in bridging the gap between the business and infrastructure teams.

Requirements:

• Graduation/Post Graduation in Computer Science, Engineering or a related field is desired.
• 2+ years of experience as ServiceNow developer/administrator with ability to analyze and troubleshoot ensuring the health and maintenance of ServiceNow platform.
• 1+ years of experience in REST API.
• Understanding on Windows and Linux Operating Systems.
• Experience and proficiency in IT Service Management and IT Operations Management.
• Proficient in at least one scripting language such as PowerShell.
• Familiarity with SOX, CIS and other regulatory standard is beneficial.
• Ability to trouble shoot issues, provide end-user support, and offer necessary training.
• Proficient in creating and maintaining documentation as well as generating reports.
• Write clean, efficient and maintainable code, conduct code reviews and quality control checks. with strong familiarity with software development methodologies such as Agile.
• Up to date knowledge with emerging trends in ServiceNow
• Knowledge of Control-M and Chef administration is a plus.
• Additional skills important for this role to possess includes proven problem-solving and analytical skills, excellent communication and collaboration skills, effective time management skills, and ability to work effectively both independently and in a team environment.

• Competitive compensation, benefits, and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) /DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces.
• For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits.

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work

About CARFAX

CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.