Customer Support Specialist, Managed Services

LBMX is growing again . . .

We are seeking a Customer Support Specialist, Managed Services.

LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. As we continue our growth trajectory, we are seeking talented, compassionate, and driven individuals to join our team.

We have done well, and we have an even more exciting future. That means we want our newest employees to be a great fit with who we are and where we want to go. We want to offer careers to good people, who strive for a work-life balance, care about doing a good job, and enjoy being part of a team where you and your hard work are valued. Come and help us make LBMX a better company and an even better place to work!

Position Description:

We are seeking an experienced, detail-oriented Customer Support Specialist to join our dynamic team. Reporting to the Senior Operations Manager, this role is integral to the seamless operation of our managed services, supporting both our member and supplier partners as well as a group’s internal staff. This position is critical for ensuring prompt, accurate, and effective customer service while managing various operational tasks.

This is an on-site position at our London, Ontario, office. Must be able to legally work in Canada. 

Positions Available: 1 

Responsibilities:

• Serve as the primary point of contact for customer support inquiries from member and supplier partners, ensuring timely and efficient resolution.
• Oversee the processing of invoicing, payments, and rebates with accuracy and attention to deadlines.
• Conduct reconciliations, prepare reports, and handle ad-hoc invoice entry as needed.
• Support reporting requirements and assist with special projects as assigned.
• Perform light administrative tasks to support the office's smooth operation.
• Continuously improve support processes to enhance customer experience.

What We’re Looking For:

• Customer-Focused: A passion for delivering exceptional customer service, demonstrated by fast response times and effective communication.
• Problem Solver: Ability to troubleshoot issues and provide creative, practical solutions for customers and team members.
• Detail-Oriented: Accuracy in financial transactions, reporting, and data entry is critical.
• Adaptability: Willingness to manage a variety of tasks in a fast-paced environment.
• Purchase to Pay Knowledge: A keen understanding of how the invoice and payment process works within a business.

Requirements: 

• Minimum of 5 years of experience in a customer support or service role, ideally within a buying group or supply chain environment.
• Strong working knowledge of accounting practices and journal entries.
• Proficiency with financial software such as Sage/QuickBooks, and advanced skills in Microsoft Excel and Word, and experience with using a CRM
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.

The Perks of Working with us!

• Competitive salary and benefits, including a health spending account and employee assistance program
• 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year
• Company matched GRSP contributions
• Education subsidies for job-related courses
• Maternity/Parental and Compassionate Care Leave Top Up Program
• A healthy work/life balance
• Flexible Summer Hours
• $500 Staples Allowance for new full-time hires
• Named one of Canada’s Top 100 Small & Medium Employers (2022, 2023 and 2024)
• Winner of Canada's Top 100 Employer (2025)

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.