Workstation Technical Specialist

Job Description

We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. 

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Be your best at Canada Life.

We are looking for a Workstation Technical Specialist

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Winnipeg, or Toronto. 

The Desktop Services team is currently accepting applications for a Workstation Technical Specialist in Winnipeg, London or Toronto. The primary focus of the Desktop Services team is the certification, support and service of the Operating System and Core Application software on endpoints.

What you will do 

• Resolves Second Level incidents for desktops, laptops, personal mobile devices, network/remote connectivity, virtual machines and Desktop Services Core applications using established technical and procedural knowledge
• Accountable for adhering to data quality standards while achieving incident resolution deliverables and supporting knowledge base development
• Adheres to all corporate security, risk and compliance standards
• Identify problems and complex issues, assess criticality of identified problems including business impact. Support resolution through collaborative approach utilizing ITIL methodology
• Identify opportunities for process improvements and work towards closing gaps through updates to documentation, KBA’s, resolution of issues.
• Provides incident queue management and on-call services

• Conducts root cause analysis for complex incidents and documents results
• Provide timely updates on the restoration of business services
• Executes and supports applications and operating system testing and certification processes

What you will bring 

• Minimum 3 years of experience in a second level technology support role
• Post-Secondary education in a computer related discipline
• Experience with all or some of the following: scripting languages (ie. Powershell), cloud infrastructure (Microsoft Azure), virtual machine infrastructure, SCCM, Jamf for Mac

• Bilingual (French & English) preferred

• Experienced or expert in ITSM software, ITIL methodology, support and technical infrastructure in large corporations
• Excellent communication skills, both written and verbal
• Excellent organizational, negotiation and problem-solving skills
• MCSA Windows 10, Office 365 and Mac certification an asset

• Capable of identifying and supporting the implementation of automated solutions that support or improve the team’s overall efficacy