Manager, User Services

Manager, User Services

Job Posting: Manager, User Services
Department: Huron University Library
Reports To: Director, Library and Learning Services
Status: Temporary Full-Time, Contract
Salary Range: $67,615 - $80,324

About Us:
Huron is unique to post-secondary institutions in Canada. With the aim to redefine Liberal Arts education, Huron is creating a university experience unlike any other that prioritizes ethical leadership and community engagement, as much as the pursuit of academic achievement.
As the founding college of Western University, since 1863, Huron has remained strategically small to best serve the needs of its students. We provide an elite, yet accessible, education because every student with the passion and work ethic to positively change our world deserves to access the knowledge to understand it and the skills to shape it. Huron’s mission is to develop Leaders with Heart from all backgrounds that can foster a vibrant and inclusive community and prepare students to be engaged citizens who transform the sectors they work within. Our commitment to providing the best possible Liberal Arts education means students have many unique opportunities to enrich their learning experiences.

Role Summary:
Huron Library and Learning Services is seeking a dynamic and motivated Manager of User Services to oversee the daily delivery of user-centered library services. This position plays a key role in ensuring the smooth and efficient operation of frontline services while fostering a high-performing and innovative team culture among part-time student staff and the full-time Coordinator of Resources & Services. The Manager, User Services will collaborate with campus partners and work within local and provincial library networks to support student learning, teaching excellence, and research.

Key Responsibilities:

• Service Coordination: Lead the planning, delivery, and assessment of frontline library services to address the research, learning, and study needs of the Huron community.
• Course Readings Program Coordination: Lead, support, and coordinate the Library’s Course Readings Program, collaborating with faculty to gather and ensure the appropriate materials are collected and made available for courses.
• Team Leadership: Supervise, train, and mentor a team of 10-12 part-time student staff and one full-time Coordinator, fostering a culture of innovation, continuous improvement, and accountability.
• Staff Development: Design and implement training programs to ensure all staff receive continuous professional development.
• Operational Management: Oversee daily public service operations, including document delivery, collections management, and maintaining a clean, safe learning environment.
• Collaboration: Partner with other library and campus staff to provide seamless access to library resources, services, and spaces.
• Committee Representation: Represent Library & Learning Services on committees and working groups (local, Huron, Western Libraries) that impact customer service, library space usage, or access to the library's physical collection.
• Service Enhancement: Continuously assess and improve library services based on user feedback, emerging trends, and best practices in customer service.
• Policy Oversight: Support the development and implementation of policies related to frontline library services to ensure they align with institutional goals.
• Data Analysis: Generate regular reports on library usage, service delivery, and resource management to track trends and inform strategic decision-making.
• Social Media Management: Collaborate with other Library staff to lead and manage all social media initiatives, promoting library services and engaging with the community.

Qualifications:

• Master of Library and Information Studies (MLIS) degree from an ALA-accredited program.
• Undergraduate degree in the liberal arts is preferred.
• A minimum of four (4) years’ experience in a similar role, preferably in a post-secondary or academic setting.
• A minimum of two (2) years’ supervisory experience, preferably in a public service environment.
• Knowledge of Library of Congress classification system and Library of Congress Subject Headings.
• Familiarity with integrated library management systems, MS Office suite, and other operating and supporting library systems and technologies.
• An understanding of best practices, programs, and models related to career development and internship programs for post-secondary students.
• Excellent oral and written communication skills, with the ability to respond to inquiries with diplomacy and tact.
• Exceptional and well-honed customer service skills to represent Huron professionally in all interactions.
• Leadership skills with a track record of building and leading teams to achieve organizational and individual goals.
• Strong judgement, analytical, and problem-solving skills to work collaboratively and in consult with others to address underlying issues and identify opportunities and solutions.
• Excellent time management skills and a demonstrated ability to organize and prioritize multiple tasks and meet competing deadlines in a fast-paced environment.
• Self-motivated and eager to identify new opportunities.

Qualified candidates are encouraged to submit their application no later than October 23, 2024, at 11:59 pm EST. Your cover letter and a current resume may be submitted via Huron’s career portal - ADP. This posting is considered a temporary full-time position with an anticipated end date in May 2026.

Huron values its place in an interconnected world and desires to reflect this value, acknowledging our responsibility to strive towards a diverse and equitable employment and educational environment that recognizes the inherent worth and dignity of every person. We encourage applications from qualified individuals, especially those from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the diversification of ideas.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact Huron HR at any time during the recruitment process to request any accommodation support you may need.
We thank all applicants for their interest, only those selected to proceed in the recruitment process will be contacted.

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