IT Support Technician – Level 2

Why Work At Techdoz?

Here at Techdoz, we strive to be the best we can possibly be, both for our clients and for our team. In serving our clients technology needs, it opens the door to amazing experiences that cannot be found sitting in a cubicle.

Each day is different from the last.

We foster a work culture that is based on collaboration because a team of independently talented people creates energy and creativity that cannot be matched. A job at Techdoz is challenging but rewarding. So if you are energetic, customer-focused and like the idea of working in a learning-friendly, rapidly evolving environment, you may have what it takes for a job at Techdoz.

The Role

Techdoz is committed to being a company of the highest quality in every aspect of business. We are seeking an Support Technician – Level 2 Full Time (42.5 Hours) to join our newly expanded support team to maintain our clients full technology needs.

Responsibilities

• Provide onsite first level/help desk support to clients with excellent customer service
• Provide timely problem identification, diagnosis and resolution to our clients.
• Effectively communicate with clients and customers onsite and over the telephone
• Build strong business relationships and credibility with clients & customers
• Document processes for the installation, maintenance, administration and support of computer, network and infrastructure components as changes or updates are made
• All other duties as assigned by supervisor

Qualifications

• Positive & energetic attitude
• Passionate about technologies
• Proven working experience in IT or relevant experience
• Proven educational background in IT
• Excellent customer care abilities
• Proficiency in gathering and analyzing information
• Excellent planning and organizational skills
• Good interpersonal skills, with emphasis on listening, verbal and written communication capabilities

Security Requirements

• Requires applicant to complete a local police criminal check and RCMP fingerprint security assessment.

Techdoz offers a competitive salary, benefits (including spouse) with the ability to work from home.

Disclaimer: The job posting has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To Apply: Please submit your cover letter, resume, salary expectations and availability to careers@techdoz.ca. While we appreciate all inquiries, only those candidates selected for an interview will be contacted.

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