Senior Manager - Facilities Operations and Protective Services

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Interested in growing your career at Fanshawe College?

Fanshawe College thrives because of its people. We foster a culture of excellence and see opportunities to turn potential into impact. Leading with empathy, belonging, unity, learning and courage, we guide the learning journey of our students, ensuring they are ready for work and life, today and tomorrow.

Working at Fanshawe College

Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Posting Closing Date: June 30, 2026

Campus Location: London, ON

Department: FCO1 Facilities Operations & Sustainability

Employment Group: Administrative

Pay Details: $98,328.00 - $147,696.00 Salary

Worker Sub-Type: Regular

Time Type: Full time

Remote Type: In-Person

Hours of Work per Week: 37.5

Job Description:

Note: This is for 1 Regular Full-Time vacancy based in London, Ontario.  This position is deemed a critical replacement vacancy.

Why this Role is Important

At Fanshawe College, our Facilities portfolio plays a vital role in shaping a dynamic, sustainable, and student-focused environment across multiple campus locations in southwestern Ontario. Encompassing a diverse range of departments—including Environmental Health & Safety Services, Maintenance, Facilities Operations (Campus Security Services, Grounds, Custodial, Shipping/Receiving), Capital Development, Facilities Information Systems, and Campus Planning—our team is dedicated to delivering safe, efficient, and innovative spaces that support learning, collaboration, and community. With a strong focus on operational excellence, environmental responsibility, and long-term infrastructure planning, Facilities is at the forefront of advancing the College’s strategic priorities.

This role offers an exciting opportunity to contribute to a highly visible and impactful portfolio, where your work will directly influence the experience of students, staff, and the broader community. You’ll be part of a collaborative team committed to continuous improvement and forward-thinking solutions, with the chance to lead meaningful initiatives, drive innovation, and help shape the future of campus operations.

Reporting to the Executive Director - Facilities, the Senior Manager - Facilities Operations and Protective Services ensures that the College’s learning and working environments remain safe, functional, and well-maintained. The role provides strategic operational leadership and coordination for daily operational services including custodial, caretaking, waste and recycling, grounds, snow removal, shipping/receiving, and mailroom functions across all College locations. By overseeing service delivery, contract performance, and staff scheduling, the position supports consistent, high-quality operations that meet the needs of students, employees, and visitors.

In addition, the Senior Manager oversees campus protective services to maintain a secure environment and effective incident response. The role ensures that facilities operations and security activities comply with all applicable legislation, regulations, codes, and safety standards. Through proactive planning, problem-solving, and collaboration with internal and external partners, the position contributes to a safe, efficient, and responsive campus environment.

How You’ll Make an Impact

Strategic Operational Support

Campus Operations:

• Develops and oversees operational standards, policies, and procedures for custodial services, waste and recycling programs, ground maintenance, and shipping/receiving and mailroom operations across all campuses

• Provides oversight and accountability for custodial, waste/recycling, portering, grounds maintenance, and snow removal contracts, ensuring service quality and compliance

• Ensures contracted work meets service expectations and ensures the timely resolution of identified hazards/deficiencies

• Monitors campus conditions to ensure cleanliness, safety, and compliance, escalates issues as required

• Provides daily supervision, scheduling, and performance oversight for all Facilities Operations and contracted personnel, including custodial services, grounds maintenance, waste and recycling management, shipping, distribution, and mail room services across all campuses.

• Manages campus-wide receipt and distribution, and tracking of goods and materials

• Monitors budgetary expenditures and ensures contract terms are met

• Responds to operational concerns and assigns work orders to maintain safe, functional, and well-presented facilities

Protective Services:

• Manages Campus Security Supervisors and contracted security personnel

• Provides 24/7 guidance and consultation on public safety, security operations, and parking enforcement

• Oversees Special Constable operations including arrest, detention, and transfer procedures

• Develops recommendations for new/or revised campus security operational standards, level of service, policies, procedures or programs.

• Monitors ongoing industry developments in technologies and processes for campus security operations to promote identification, research and adoption of best practices

• Develops security policies and procedures aligned with municipal, provincial, and federal legislation as related to public safety, security and criminal issues and prepares security services standing orders consistent with such policies and procedures.

• Liaises and communicates with the college community by explaining college policies and procedures, municipal statutes, federal and provincial acts and regulations related to public safety, security and criminal issues. 

• Coordinates investigations into alleged violations of college policies and prepares reports with recommended resolution. In extreme cases, these may be escalated to the Executive Director, Human Resources, or designate

• Reviews and circulates, as necessary, daily security reports and takes appropriate action and/or follow-up to ensure incidents are resolved appropriately

• Oversees overall security operations to ensure compliance with expected service delivery

• Ensures effective operation of security alarm systems, closed circuit television systems and all other security equipment and systems

• Oversees confidential distribution of security access codes and cards

Planning and Organizing

Campus Operations:

• Plans and prioritizes departmental activities to support college strategic and operational objectives

• In consultation with the Executive Director, develop and administer the departmental budget and operate within allocated resources; ensures the efficient use of human, fiscal and physical resources

• Identifies capital equipment needs and develops acquisition plans to ensure compliance with codes and regulations

• Collaborates with Facilities teams to coordinate maintenance, repairs, environmental, and safety initiatives

Protective Services:                                       

• Assists the Executive Director in the development of strategic plans for the department that is aligned with the College’s directions and requirements

• Develops standards and policies for the deployment, maintenance, and use of the College’s Security Incident Management System (D3) and parking enforcement system (AIMS)

• Oversees the input and updates of incident reports and records

• Provides guidance on office, classroom, public-space, and facility relocations, expansions, and redesigns, ensuring alignment with CPTED principles, public safety and security strategies, and the effective placement of security and surveillance systems

• Identifies and develops plans for the acquisition of capital equipment complying with applicable legislation, regulations, codes, and standards

• Develops and administers the Campus Security budget and operates within allocated resources

• Develops, implements and maintains an effective and comprehensive security service at all College facilities (currently includes London, Simcoe, St. Thomas & Woodstock Campuses and related locations, including the London Campus student residences)

• Activities, monitor service delivery, ensure adherence to contractual obligations, and maintains strong collaborative relationships to support organizational resilience and technical excellence.

Emergency Preparedness and Response

• Assists the Executive Director with the strategic planning, development, and implementation of the College’s Corporate Emergency Plan, including emergency preparedness, emergency response and business continuity

• Leads implementation, maintenance, and execution of the College’s Emergency Plan, including communication and training

• Assists the Executive Director with the coordination of all emergency response measures and activities in the event of an incident

• Liaises with the College community, external agencies, other colleges and institutions to research and assist with the development of appropriate preparedness and response procedures, including prevention programs

• Manages the Student Emergency Response Team program, including training, coordination, and academic/community partnerships 

General Management

• Provides strategic oversight and stewardship of daily campus operations to ensure continuity of services and optimal facility performance

• Ensures the delivery of a comprehensive, integrated protective services program that safeguards the college community and its assets

• Provides direction and guidance to support staff, determining priorities and work assignments

• Ensures staff receive required training, including occupational health and safety programs

• Analyzes operational data and prepares reports to support decision-making and continuous improvement

• Contributes to a safe work environment by supervising departmental activities within the context of the College's Corporate Health and Safety Management System (CHSMS) and consistent with college strategic direction and regulatory requirements

Workplace Violence and Crime Prevention Programs

• Develops and delivers guidance, training, and support resources on public safety, security protocols, and emergency response

• Liaises with local police, law enforcement agencies and other area Colleges and Universities regarding workplace violence prevention, campus watch and crime stoppers programs

• Analyzes crime and security data to identify trends and recommend preventive measures

• Develops security alerts, crime prevention materials, and public safety communications for the College community
   

Other Duties as Assigned

What You'll Bring

• Post-secondary 4-year degree in Operations Management, Facilities Management Administrator, Business, Public Administration or related field; a combination of related education and work experience with relevant certification(s) may also be considered

• Minimum 7 years related experience overseeing complex facilities operations, vendor management, site security, and multi-disciplinary teams

• Leadership experience within a large institutional environment (such as education, healthcare/hospital systems, police or public safety organizations) or a large private enterprise

• Leadership experience within a unionized environment an asset

• Demonstrated success managing high-value, mission-critical contracts from procurement through execution, consistently delivering services/projects on time, within budget, and aligned with organizational standards, regulatory requirements, and stakeholder expectations

• Deep expertise in emergency preparedness and response, including development of emergency action plans, coordination with internal and external agencies, and leading incident response operations for facility, security, and life-safety events

• Comprehensive background in building and infrastructure operations, including maintenance programs, asset lifecycle planning, and compliance with building codes, occupational health and safety standards, and environmental regulations

• Professional level facilities management capability, supported by credentials such as Facility Management Professional (FMP) or equivalent experience, with strong knowledge of industry best practices, risk management, and operational excellence frameworks preferred

• Management and organizational skills

• Excellent communication, negotiation, facilitation and conflict resolution skills

• Proficient reporting writing and technical/computer skills

• Demonstrated crisis management skills

• Proven ability to lead a multidisciplinary team of staff and contractors

What This Opportunity Offers

• Comprehensive Pension & Benefits: Join a defined-benefit pension plan (through the CAAT Pension Plan) that delivers predictable lifetime retirement income, plus dental, disability, travel insurance and extended health coverage.

• Vacation: Enjoy paid time off and benefit from a scheduled holiday closure that offers additional rest and time with family during the winter season

• Tuition & Professional Development: Continue your learning journey — eligible employees and their dependents can take select Fanshawe programs or courses at a reduced cost

• Inclusive, Meaningful Campus environment: Work alongside passionate colleagues in an inclusive culture that values diversity, drives student success, and connects you to the local community and campus life.

Ready to Apply?

If you’re ready to advance facilities operations and protective services — we’d love to hear from you. Submit your application by the specified closing date.

Fanshawe College uses Workday to manage recruitment and hiring processes.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: [email protected]

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.


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